Business ProfileforViglione Heating & Cooling, Inc.

- VIglione installed a ******* Ductless heating and cooling unit in my home in 2015. It hasn't worked right since installation and has been repaired multiple times for the same issue at my cost. The most recent occurrence began in late April of this year and is serving as the basis for this formal complaint. Called Viglione in late April. Out comes the Tech who has been to my house multiple times. H writes down the "error" codes and says as you know each time this happens I end up on hold for an hour with *******, so I'll be back when I've got parts and more info. They fix it in May and the FIRST time I use it 3 weeks later, same issue. They send out the same Tech who say, "I don't know what to tell you, but I think we need to get you a whole new unit. Someone will be in touch. 3 weeks passes I hear nothing. I call and end up talking to Steve V. He says he wants to come out and look at. We schedule and he's a no show. Call again and he blames his no-show on not being on his calendar. Eventually comes out. Takes a pic or 2 and then leaves. 3 weeks passes, nothing. Call again and speak to Steve who proceeds to say he has not recollection of his prior visit. Apologizes, comes out, looks at again and then leaves. Someone will be in touch he says. Nothing. I call back out of courtesy to let them know that I'll be traveling for all of October. Speak to "Dave" who says call when you get back and we'll take care of you. Call back upon my return (11/02) and again end up talking to Steve who informs me that I'm not going to like his response and that they're not going to do anything because the unit is almost 8 years old. I asked what about the $400 repair bill that I paid in May that didn't fix anything and he said he'll call back in 2 or 3 days. I've heard nothing. Have called 3 times since 11/2. I get the receptionist who claims someone will call me back, but nothing. At this point they are clearly ignoring me. Please help!