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Find a Location

Two Brothers Hand Car Wash has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforTwo Brothers Hand Car Wash

    Car Wash
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Two Brothers Hand Car Wash has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      720 Foxon Rd, East Haven, CT 06513-1863
      BBB File Opened:
      4/9/2018
      Business Incorporated:
      5/2/2017
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Two Brothers Hand Car Wash LLC
      Business Management
      • Mr. Luis Hernandez Villa, Owner
      Contact Information

      Principal

      • Mr. Luis Hernandez Villa, Owner

      Customer Contact

      • Mr. Luis Hernandez Villa, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/03/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      05/2/2022 170.12 I paid for an interior detailing. The attendant and I looked through the car before they started. I left my car with them for almost 3 hours as I walked around the area occasionally watching them clen my car. There were 5 different ppl in my car. When I finally picked it up i was running late for work so I just left. A few hours later I was showing a friend and noticed all the scratches on the inside of my car by the carpet. In the front in the back .it looked like someone scaped it with a vacuum. I got there showed them. Every one who was in my car that day ****** *** ******* *** ******** *********** 1 guy was trying to explain that they didn't do it. I told them I wasn't trying to be a pain but it wasn't like that before I brought it there amd he insisted on calling someone to explain that there is no way they could've done it. I told them I work 2 jobs I don't go out I don't have friends so no1 is in my car. I dont have time to clean it I don't even own a vacuum which is why I brought it to them. They insisted that there was nothing they would do. He told me that the one guy working on my car said the scratches were there before he started. I dont know how he would remember my car after the dozens of cars they did that day. And they continued to smirk and they ended up showing me a receipt that says they don't do refunds. There is no way they atleast refund someone. It is very clear in the pictures that it looks like a vacuum or something to clean with scared my care .I just want some justice please.

      Customer Reviews

      1 Customer Reviews

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      Most Recent Customer Review

      Chris C.

      1 star

      09/13/2021

      Never had a problem until now. New employees and the one towel drying was wearing a belt. A huge No-No in the automotive world. I should have said something to him to take it off but I didn’t want to sound arrogant and I ultimately paid the price. Door was scratched while he was trying to dry the roof of my truck and the belt buckle dug into the paint. Manager showed me the video and it was clear as day the employee was at fault. Regardless they still admitted to no wrong doing and treated me with the worst customer service possible. Even some of the employees could not believe how Marvin the manager handled the situation. Stay away from all of their locations.

      Local BBB

      BBB Serving Connecticut

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