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Business Profile

Moving Companies

Allard Send LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday September 4th, Allardsend was hired to move items from storage at my parents' home in ********** ** to my new home in ****** **. Upon arrival to my home, the driver backed over my mailbox. The post was snapped in half and bent over. The mailbox itself was also destroyed. Upon contacting AllardSend, we were informed that they would re-imburse us $21 based on the cost of the items they moved. They refuse to acknowledge that they drove through my mailbox that is part of my property and destroyed it and the post. They have not assisted in any way to get this issue resolved, and seemingly have no regard for the amount of damage that they caused.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Allard Send to move our household items from ** ** ** over Memorial Day weekend. Items were loaded into the truck and arrived in ***** damaged. All our wood furniture was damaged in the move and I contacted the sales rep to ask what to do. He directed me to the website to file a claim. I filled out the form, uploaded pictures and have not heard anything about the claim or received resolution.

    Transaction Date: 5/27/22 - 5/28/22
    Invoice **** $3994.30
    Invoice 0991 $125

    Claim filed on Allard Send website: 6/5/22

    Text Communication to Keith, Sales Rep regarding damaged items: 6/5, 6/8, 6/15, 7/18
    Email Communication to Allard Send, Customer Support , Allard Send Director: 6/5, 6/30, 7/20, 7/31, 8/9

Allard Send LLC is NOT a BBB Accredited Business.

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