Business ProfileforEmpower Energy Solutions Inc.

We entered into a contract with Empower Energy Solutions on Aug. 22, 2023. Paid 30% down, $9413.10, Paid installation $20,963.90 9/7/23. Initially they were supposed to come out on 11/13/23 to install but they cancelled because of lack of staff. Postponed the install until 11/28/23. The electrician returned on 11/14/23 to correct electrical problems. The system was active, against code, until 12/14/23 when we returned from out of state. We got a call to ask us to shut it off on approx. 12/6/23 but unfortunately we were not expected home until the next week. They said they would send someone out to shut it off. They did not. *** *** ********* ******** ***** stated that we were charged more on our electric bill because of this error on Empower's part. We have not been able to get an exact dollar amount yet but will need to be reembursed. We asked several times to get the paperwork needed for the electric company to hook us up to the grid. They refused to go any further with the paperwork until we paid the last $1000.00 that we owed them. Once we did pay them, the electric company refused internnection because Empower had installed the meter to low: incorrect height and incorrect meter label. We called them again to give them the exact height that the meter needed to be at and which label needed to be on the meter to meet the necessary code for the electric company. (which is also on the form the solar company needed to fill out after installation) Empower scheduled 1/5/24 to correct the meter but postponed due to weather. They returned on 1/10/24 to correct the height and the label. *** ********* again refused interconnection because the meter was now too high and still incorrect label. Empower scheduled again to correct the meter on 1/17/24 but were not able to meet the schedule due to transportation problems. After discussing with the manager (John) of the customer support on several occasions , over weeks, we asked to speak to the CEO but were refused. Technically , they are trying to work with us to get the install done, but we feel very uncomfortable with the work done so far, the level of incompetence and the time it is taking to just get it ready to get on the list with *** ********* ******** **** to internnect. This is a company that we will need to continue to work with over years.