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Business Profile

Building Materials

Ring's End

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ring's End's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ring's End has 11 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Door invoice has the date of 11/11/2024. However, the order was placed by me with Jim C******* of Rings End, ******* **, on 6/27/2024.

      Cost involved include a door purchase receipt of $7178.63, plus payment for missing and damaged materials of approximately $800.

      My expectation was to receive this door in 4 - 6 weeks with bore holes drilled according to spec, with all required installation materials, no damage, and ready to install and stain.

      Instead, I received the door in May 2025 with the following issues:
      - 5 month delay in placing the order with no communication, which resulted in a 10 month delay in installation because no one will install a door in the winter.
      - Right handed swing ordered, left hand swing delivered
      - Missing screws, plug pack, and installation brackets
      - Sealant escaping between window and window frame
      - Insulation material escaping between joints of the wood
      - Screws used to attach sidelights around the entire door frame installed in wrong location (should be behind weather stripping where they are not visible)
      - Damaged bottom outer corner of door
      - Door delivered with no protective covering on the glass
      - Bent middle hinge
      - Jam bore holes misaligned with door by 0.5" preventing the door from being closed
      - No communication on resolutions for months creating a safety issue with the ability to properly lock the door

      Rings End has refused to directly address any of the issues. Nothing has been replaced, repaired, or re-supplied. Instead, they have offered a 10% refund, which I have refused.

      I was not influenced by advertising in relation to this purchase, and I am not aware of the wording used by Rings End in their advertising for ******* doors.

    Ring's End is NOT a BBB Accredited Business.

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