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Business Profile

Consignment Services

Tunk City Revival

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying since Mid April to get my pottery returned to paid for from Tunk City where I left my work for sale on consignment.She agrees she owes me the money but has not come through, only gives excuses and delays. Here is a copy of our communications.4/15/22 Went to the store to pick up my work. Only 2 of 21 pottery pieces were able to be found at the store. **** and I looked for a half an hour. She found two pieces which I took home. I left my inventory list with **** and she said she would continue to look and would get back to me.4/22/23 I have not heard back from **** in a week so I sent her an email via her website address asking if she had located my pottery yet.************** ******************* 4/24/23 Text to phone. Have you had any luck finding My Pottery yet?Answer: I started looking , then got sidetracked but this week Ill finish the **** and also printed out my square reports to find a list of sales too ! 5/4/23 Do you have an update for me concerning my pottery? (Text to Renas phone)5/4/23 Renas reply: Yes havent forgotten about you ! Im just waiting on some funds to be deposited and then Ill ne ably to pay you out! My response: :Good. I look forward to hearing back from you.6/5/23 It has been a month. I have been patient. It seems reasonable to assume at this point you either dont want to or wont address this situation.So sorry , I didnt get back to you sooner, I wasnt avoiding you , but I was waiting for some funds to becomes available! After not hearing from You for honestly your items not only took a back burner , but I had lost track . Im working my summer job and dont have my list in front of me but I can sit down with it maybe Wednesday night or Thursday,6/28/23 - Me: Which Wednesday or Thursday were you referring to? No response.7/15/23 - It looks like I am still on the back burner and you are are not even bothering to make an effort to answer my messages. We are no further along in solving this issue than we were three months ago. I have been patient enough, and if working with you directly cant resolve this Issue I will have to start to look into other avenues of resolving it.Response: Sorry Ive been working at Residential Summer camp ! If you can either send Me a photo of the invoice or a email copy! Ill Be able to take care of payment ! So sorry for the inconvenience and delayed responses ! Our communication has been lacked so sorry about that , my mon had been running the shop Since May and we had some stuff come up No excuses just life ! Ill be happy to make time to resolve this issue ! I will be at the shop Next Saturday

    Customer Answer

    Date: 08/15/2023

    I have not heard from Tunk City or ******************* since I have submitted my original complaint. *************************

    Business Response

    Date: 08/31/2023

    BBB received an email from the business stating that they have reached out to the consumer directly and the issue has been resolved.

    Customer Answer

    Date: 09/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Tunk City Revival is NOT a BBB Accredited Business.

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