Business ProfileforEthan Allen Global, Inc.

I purchased four bar stools. The seller encouraged me to purchase the protection plan and so I did. The protection plan was $199 plus tax. The plan was for a 5-year protection plan with *********. The purchase was originally made on 8/31/20. In November of 2023 I filed a claim with ********* about fabric pulling away from the seams and stains I was unable to remove. They sent a technician in early December who used a staple gun to staple the fabric back on. I tried to stop him but he said that he did it so the fabric would not pull further. I said that it looked terrible and he said not to worry because they would replace all four chairs. I should hear back within a week or two from them. I never heard from them. I called Ethan Allen and they have not addressed the problem. I am very upset because they keep telling me to call *********. Or they say, "file another claim". I've done everything they ask and they have not yet addressed the problem. I sent pics to them too. It is now March 21, 2024. In addition, every effort I have made to contact ********* goes unanswered. I get put on hold for HOURS. I have made more than 8-10 attempts to contact them and wasted more than 8 hours on hold.