Business ProfileforEpic Driving School

I called to inquire canceling my driving lesson. I spoke to the man by the name of Tiago he told me he would call me back to see if it’s possible . I called at 9 am when they opened and my appointment was at 11:45 . Tiago hasn’t called me so I called the driving school back at 10:45 to check the status of what been promised to me . Another women answered the phone and told me she don’t know what’s going on and Tiago isn’t here . I explained to her how I was waiting on a call back and now it’s getting closer to my appointment . I told her I can come at a later time or to place me on a different t day whatever they have open . Due to me waiting on my call back it held time from me preparing for my appointment . She was upset and started to express how she can’t give me a a different day and if I cancel I’ll have to pay $40 extra on top of the $275 I just paid on Monday to take my lessons and book their car. She told me the instructor still has to get paid and it’s not her fault . I explained to her that it wasn’t my fault I was waiting on her co worker to inform me . I told her I would like a refund and will take my bussiness elsewhere . My driving test is scheduled on the 12th of March and I booked the car and lessons on the 4th . I am a young single mother on a low income and really need my refund . The women hung the phone on me . I called back on my phone and on my boyfriend phone and no answer . I called this morning on the 7th and was told my another employee they have no understanding what happened. She said if they said they will refund me they just wait she told me Tiago claims he called me back and left a voicemail . Which my call log shows no call was sent my way from him . This company is wrong for lying to me robbing me for my money and being very unprofessional . PLEASEEEEEEEEEEEEEEEEEEE PLEASEEEEEEEEEE help me get my money back . It’s not fair and wrong for them to do such act . I trusted this company and hoped they would hold up to their standards . And they failed me completely .