Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have hired the NextLevel Chimney for a repair of my existing fireplace.
  1. Contract (attached) is listing what the company should be doing/replacing.
  2. In March, I have discovered a leak between the chimney and the house's wall.
  3. I have discovered the company never replace the flashing around the chimney which resulted in a leak and a damage to wall and more
  4. The company (via text message) confirmed they know they need to complete the repair and that they have not done it so however they received the payment for it.
  5. The company start asking me for material and labor that was already paid for.
  6. The company is not responding to my inquires. The have left a garbage bag on the chimney, and the leak continue to do the damage.
  7. I will attach the contract, the email I have sent to them.

  Business Response

  Date: 05/16/2024

  We have been speaking with *** to resolve her situation and we will be at her home on 05/17 to complete the work that needs to be done and a few more additional items.

  Customer Answer

  Date: 11/04/2024

  Next Level Chimney completed a chimney repair on my chimney in October of 2023 In April of 2024, I have discovered a leak on the interior wall adjacent to the chimney. After several exchanges of emails, the owner agreed to repair what was promised in the original contract: new flashing, replacing shingles, adding a new cap and repairing the broken crown he had told me needed to be rebuilt. I was asked to purchase shingles and the water barrier paper- something I paid for already. I was told the repair of the broken top will cost me $2100. Since they offered to install two attic fans (purchased by me), the total amount on the check was $3,300 – check number 1024 issued on May 22, 2024. This amount was in addition to the $7,000 paid in November of 2023. During the repair in May, the employee left the roof exposed (shingles were removed) and the roof was left unprotected. As a result, I had a significant water damage on the living room ceiling. The owner agreed to cover the cost of the replacement – the ceiling is damaged beyond repair. They completed the work on the chimney in May. Since I had family visiting me this summer, I told the owner, the ceiling replacement will need to wait. In September I have done an inspection of the chimney and discovered: the flashing was installed incorrectly, the chimney cap was installed incorrectly, and the top was left broken/rebuilt- details included in the attachment with a thorough inspection description. I have requested the owner to reimburse me for the additional repairs of the chimney in the amount of $4,549.55. The owner of Next Level Chimney agreed to reimburse me for these repairs. I have sent him the detailed invoice on October 16, 2024, another reminder on October 28, 2024, and no response from the owner. I expect the owner to reimburse me in the amount of the $4,549.55 currently. This is the amount I have paid to repair their repairs.