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Business Profile

Window Installation

Advanced Window Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 14, 2023 I contracted with AWS, Llc to purchase and install 3 windows and 2 sliding doors in my condo - *** ***** **** ****** **** **** *********** **. Contract cost: $17,940. I subsequently met with AWS representative who measured windows and doors. At that meeting I specifically requested that the sliding doors be installed with the opening in a specific direction. The range for installing was 9/25/23 to 10/25/23. Window and doors installed on 10/27 and 10/28/23. On 10/27 After sliders installed I noticed that doors had been installed reversed to my request. I called AWS (860) 829-8043 on 10/27/23 and spoke to production dept. Regarding the issue. They then spoke to their installer ( Sergey) who was in my Condo and together we looked at the doors . He advised me to change them would cause a lot of damage. I have subsequently have had a number of contacts with AWS hoping to resolve the issue without success. My latest conversation was with Roland in the AWS production dept. who advised me since there is as no “ record” of my specific request to change the orientation of opening as I had originally requested at the Initial measurements meeting I would have to incur the cost of any necessary material as well as labor costs. Roland to send cost estimate via my email by 12/7/23 per agreement. I am seeking to have AWS LLC rectify their mistake without cost to me.

    Business Response

    Date: 12/20/2023

    Dear **** *****,


    We sincerely apologize for the inconvenience you experienced during your recent window and sliding door installation. We appreciate your patience and understanding as we work to address this matter.


    As discussed during our conversation on December 7th, we are committed to resolving the orientation issue with your sliding doors. Our team promptly completed the necessary service to correct the operation on December 12th, ensuring that the doors now align with your specific request.


    Your satisfaction is of the utmost importance to us, and we value your business. If you have any further questions or concerns, please don't hesitate to reach out to our team. We are here to assist you.


    Sincerely,
    The AWS Team

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