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Find a Location

4D Vision Gym has 1 locations, listed below.

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    Business Profilefor4D Vision Gym

    Optometrist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    181 Shunpike Rd, Cromwell, CT 06416-1143
    BBB File Opened:
    7/11/2018
    Years in Business:
    10
    Business Started:
    8/3/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Dr. Juanita Collier, Principal
    Contact Information

    Principal

    • Dr. Juanita Collier, Principal

    Customer Contact

    • Dr. Juanita Collier, Principal

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/12/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    One of my children attended 4D Vision Gym until the end of June 2022. Two of my children attended 4D Vision Gym until January 2022. ****** **** ***** covered the expenses of Vision Therapy and we paid 100 a month per child out of pocket. I had difficulty getting into my HSA account online but when I did so a few months ago I discovered 4D Vision Gym kept taking out or trying to take out money from our HSA account depending on available funds for over half a year following our discontinuation of services with them. These are the dates and amounts 4D Vision Gym has taken out of my family HSA account since my children stopped going there. JULY 2 2022 $100 AUG 2 2022 $100 Jan 3, 2023 $100 Feb 3, 2023 $236.39 Feb 3, 2023 $150 ****** told me we needed to speak with 4D Vision Gym directly. They were not available by phone and claimed they called when they had not. They finally told my husband via telephone that the money 4D vision gym took out of our HSA account would not be refunded until ****** paid for uncovered bills. My husband was also told they would email him a list of services that were not paid. They did not. I again called Anthem. ****** was unable to reach them by telephone. ****** said that my children ********, ********* and ******** visits were "processed and paid with 0 dollar responsibility to the member". Please help me recover the money 4D Vision Gym has taken out of my HSA account so that I can pay current medical bills. Thank you, **** Lomasky

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessica P

    1 star

    12/01/2022

    Do not trust these people! Dr. C******** initial “assessment” of my child was fraudulently documented to fit her more than 10 diagnoses for him. For example, he would affirm to being able to see the object peripherally, however, she would indicate “He can’t really see that.” That was the one and only time he was “assessed” by Dr. Collier, however we were billed multiple times for further “exams and assessments”. My credit card was charged for all office visits, “exams, assessments”, materials, and monthly fees AS WELL AS these claims were submitted to the insurance company 6 months later! Submitting these claims to the insurance company so late and after I had already reached my $4000 deductible with other health providers, resulted in none of these payments being counted towards my deductible! So, she received DOUBLE payments by charging my credit card AND receiving insurance compensation. I communicated with them in depth & at length for approximately six months about this and it was never rectified.

    Local BBB

    BBB Serving Connecticut

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