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          Super 8 Cromwell/Middletown has 1 locations, listed below.

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            Business ProfileSuper 8 Cromwell/Middletown

            Motel

            Contact Information

            1 Industrial Park Rd

            Cromwell, CT 06416-1031

            Visit Website
            (860) 632-8888

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1 Industrial Park Rd, Cromwell, CT 06416-1031
            BBB File Opened:
            9/10/2008
            Years in Business:
            34
            Business Started:
            8/15/1989
            Business Incorporated:
            10/5/1988
            Type of Entity:
            Corporation
            Business Management
            • Mr. Steven J Gorss, President/Owner
            Contact Information

            Principal

            • Mr. Steven J Gorss, President/Owner

            Customer Contact

            • Mr. Steven J Gorss, President/Owner
            Additional Contact Information

            Fax Numbers

            • (860) 632-8889
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/01/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            A room was booked in error so I thought as I was looking through the hotel room for prices on 07/30/23. I went to cancel it and it said no reservations found. I didn’t think about call the hotel since I didn’t see a reservation. But the next day my bank was charged for a room that I never checked in or out off. When calling about the charge on 07/31/23. @ 7:50pm. The person working the front desk would not let me explain the problem and just told me I was marked as a no show and can’t be refund since I didn’t call in on Saturday to cancel my reservation. I would like to have my payment of $85.20 refunded back. Attached is a screenshot off when I tried to cancel the room that I thought I book and it clearly stated reservation not found. So why would I think of calling the hotel if there was no reservation to cancel. I have been using ******* ****** a few times now and the is my first time of not having good customer service experience.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            BRENDA S

            09/11/2023

            I am surprised and totally disappointed with my experience with this hotel. I need two hip replacements and the elevator is broken. the attendant did not offer room on first floor, as I proceed up the steps the odor was strong of smoke. the carpet was dark brown from being soiled. at top of the steps the ice machine isn't working. but the biggest concern is blood stains on the sheets. Blonde hair on sheets. Splattered bed skirt. grime in the tub around the drain. All of which I have photos. I purchased 1 week stay through Third party ***********. they were unable to negotiate to get all my funds back and I incurred a1 nights stay charge. I didn't stay in facility at for even 30 minutes. I would like my my remaining balanced credited back to me. I was offered another room but not on the first floor. The conditions of this facility are unsanitary. No once should be insulted to be offered another room in a unsanitary facility. As I also mentioned above I need both hips replaced so no elevator is not option. and I have some level of concern for my health I REFUSED TO RISK STAYING IN THIS FACILITY.

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            BBB Serving Connecticut

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