Business ProfileforWater Wizards Irrigation LLC

The company has horrible customer service but once (or if) they arrive they do good work. I recently had an 8 am appointment and called them at 9 am to see if they were coming or if I had the wrong day. I was supposed to be the first stop of the day but was told there was an emergency and the technician was just finishing up. He'd come to me next. Three hours later no one showed up so I called again to make sure they still planned to come. I couldn't leave the house until they arrived and it seemed that the technician wasn't just "finishing up". I was told the technician was almost done and he would call my land line when he was on his way. 3 1/2 hours later (at 3:30 pm) I called to find out what was going on. I was told the technician called and I didn't pick up the phone so he wasn't coming. I've now been waiting 7 1/2 hours and used part of that time to vacuum. I assume that's when he called and I didn't hear the phone. I looked at my answering machine and there was no message. I checked the phone logs and he did call 1 time only at 1:30 pmm. I immediately followed up with the owner and said I EXPECTED them to have the technician to come out as I waited all day. The owner then told me I had no right to EXPECT anything. He was sick and short a technician. This wouldn't have been a problem if he apologized, told me the truth early on, and had a word with the technician who clearly tried to get out of coming here. I now use a new company with much better customer service. This wasn't the first time I had trouble with them coming out when it wasn't weather related. Things happed and good service keeps the customer informed and is honest with them.