Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to deliver Generator on time (by over one month). Failed to have Generator connected on time (by over two months) Failed to communicate with other related vendors (plumber/electrician) in a timely manner Billed me for permits that they did not acquire Failed to communicate with us at every stage of the process Failed to do due diligence with energy provider

  Customer Answer

  Date: 09/28/2023

  The owner of Greenwich Construction emailed me on 8/21/23 saying "Filing a complaint with inaccurate information, with the BBB does not really motivate us."  Essentially a threat to not continue to work on completing the project. He neglected to mention what information was inaccurate and then, when I asked him to provide me with what he felt was inaccurate information, he was unable or unwilling to do so. Greenwich Construction was supposed to have completed this project months ago and have shown, time and time again, that they are incapable of completing our project. Therefore we have officially fired them today.

  Business Response

  Date: 10/06/2023

  Regarding *** ******* complaint against our performance or commitment it is without merit.

  It is true that the delivery was late. This was due to supply chain issues with *******.

  Yes, it is true that we have had technical difficulties in starting the generator.

  We have consistently been working closely with our highly trained Sr. Technicians, who have installed 100’s of generators. as well as the technical teams at *******.

   

  Through our continuous efforts and communications, we isolated the problem. We hired an engineer at our expense to work with *** ** and ourselves, to verify/confirm gas pressures being provided are sufficient for this size generator. We have reassured him many times that we are 100% committed to getting his generator up and running. He has not been both uncooperative and belligerent.

   

  We have extensive emails between our office and *** ***** discussing his concerns and our willingness to make all necessary repairs so that his ******* generator is functional.

  We had communication with *** ***** on Friday September 22 and again on Monday September 25^th, and at that time he agreed to us scheduling a visit to site on Friday September 29^th at 8:30AM, with our team, John M***** (site management), and the engineer. On Thursday evening September 28^th via email at 4:35PM, he fired us without explanation. *** ***** has refused to cooperate, by allowing us on the premises to do the analysis. Even though *** ***** was rude, we are still committed to solving this issue for his company.

   

  Please look at Greenwich Power System’s ratings and you’ll see that we have very high satisfaction ratings with our customers.

  Thank you and please do not hesitate to contact me if you have any questions.

   

  Respectfully,

  Louis V** *******

  CEO

  Louis V** *******

  Greenwich Construction

  *** ***** **** ********* *** **** ** ***** ** ************ ** ************

  Customer Answer

  Date: 10/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Mr. V** ******* is lying. The only factual statement in his response is that I fired him in September 2023 but I provided plenty of reasons.

  Please note that the contract for this project, which included not only the purchase of the generator but the licenses and permits to hook it up, to actually hook it up and get it started, and perhaps most importantly to complete the due diligence of ensuring that our infrastructure, ConEd's gas and our equipment all would work copacetically with the new generator. None of that happened over the course of 15 months from the start of the project. Mr. V** ******* refused to get permits. He refused to work with ***** and even threatened to work slower on the project as a result of me making a BBB complaint. I have all of this in writing.

  The issue is very simple. I started this project in August 2022 with Michael C****** who at the time worked for GPS. He had from August 2022 to August 2023 to figure out what was necessary for the generator to get hooked up and started. He never did that. And so now, on October 6 of 2023, we still don't have a working generator because no one at GPS did their job. 

  Sincerely,
  

  
  ******* *****

  Business Response

  Date: 10/10/2023

  We respectively disagree with Mr. Mahle. 

  We have documentation to support our position.

  This will be our final response. Thank you for your professionalism.

  Regards,

  Louis V** *******