ComplaintsforCT Top Notch Tree and Home Improvement LLC
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Complaint Details
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Initial Complaint
05/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On or around 4/14/22 my wife and I made a transaction with Neal C** of ct top notch tree and home improvement for 5 cords of unprocessed firewood for $500. Neal asked for the payment upfront. He said he would not bring all the wood at once but drop it off in intervals until 5 cords total was met. Between 4/14 and 4/28 he delivered 2 cords and that was the last we heard from him. On 5/17 I texted Neal and indicated we were ready for more wood. He replied by saying the when he cuts a big tree he will bring some by. I asked him when to which he replied "I dont know." I reminded him that we paid in full up front and we expected wood to be delivered in regular intervals. Firewood needs time to season before it can be burned for fall. Neal said we didnt agree on a specific timeline; I said we didnt agree to extend him an indefinite timeline since we already paid in full. I suggested to Neal to either commit to a delivery or refund us $300 for the 3 cords he still owes us. I did not receive a reply back which indicated to me he feels it is ok to take money but not feel any sense of responsibility to deliver. At this point I would prefer the $300 refund as the firewood he did deliver was subpar.Customer response
06/30/2022
***** *************** ***************** ***** ********** **** *** **** **** ** *** **** ***************** ******** ******* **** *******
I am writing per complaint #******** against Top Notch Home improvement and owner Neil C**. Per your instructions, I would like to notify you that the complaint has been resolved. Mr. C** has made large length and round wood deliveries that before processing, I would estimate come very close to the agreed amount of firewood. Mr. C** reiterated that if after processing it is a short of the total 5 cords to let him know and he will deliver the balance. Regards **** **** ******* **
**** **** **** **** *********************
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Contact Information
334 West St 1st Fl
Bristol, CT 06010-4909
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.