Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ****** **** from STEPHEN AutoMall Center in ******* ** on 09/06/ 2022 for $22,000. I also bought with it the ****** Extra Care (extended warranty) with coverage level Gold for $2,395. The name of the salesperson is SAEID H*****I.
  The vehicle stayed for a long time at the dealer after the purchase date, more than a month, I asked the salesperson about it and he said the service department was waiting for the last part to be delivered, the salesperson didn't give me any details about the missing parts or the state of the vehicle, no one at the dealer gave me the vehicle history report prior to purchasing the vehicle despite the fact I asked the salesperson about it multiple times. I later discovered from the ******** ********* Vehicle History Report that an accident was reported for the vehicle on 09/02/2022 in ************ **, I also learned that the vehicle was listed for sale on 09/08/2022 according to the same report, which is two days after the purchase date 09/06/2022.
  In addition to the above, and after one week of owning the car, I discovered that the vehicle had three problems: faulty left rear pressure sensor, leaky head gasket, and Axles Rubber Boots cracked and coming apart. I took the vehicle to the dealer for repair on 03/02/2023, I was charged $277.39 to replace the pressure sensor, the extended warranty covered the leaky head gasket only. I called the same salesperson SAEID H*****I and let him know about the issues, but he didn't help offset the charges, he called me back the next day with a negative answer.
  So, to sum up the above, I have two problems that I want to report and resolve:
  - Why the salesperson didn't let me know that there is an accident reported for the vehicle prior to purchasing it. I was overpaid for the car because of that, and because the car lost its value because of the reported accident.
  - Why neither the dealer nor the ****** extended warranty covered for the repair expenses of the above listed problems.

  

  Business Response

  Date: 03/27/2023

  We have notified the customer that we are refunding the $277 he was charaged and fixing his axel boots.

  Customer Answer

  Date: 03/28/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

  The dealership agreed to refund me for the pressure sensor and offered to replace the front axles of the vehicle and perform alignment.

   

  
  Sincerely,
  
  
  
  ***** ******