Complaints

This profile includes complaints for Crowley Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crowley Chrysler-Plymouth, Inc.

  1461 Farmington Ave Bristol, CT 06010-4777

  
• 

  Crowley Chrysler Jeep Dodge Ram

  1451 Farmington Ave Bristol, CT 06010-4777

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck in for service. They had it 3 weeks. Charged me $6000. NOT ONE THING I paid them $6000 to do was fixed. It was a Saturday and they were closed. I disputed the charge with my cc company and called Crowley back on Monday. They took it for another 3 weeks. A couple things were fixed. I still had no heat. It still won’t pass emissions. Everytime I get it back, More things are wrong but, they tell me, it’s all set! They took it back a 3rd time. Had it 2 weeks. Now they tell me there’s still something wrong but, they won’t tell me what the repairs are or what it’ll cost before they get their $6000 in CAHmSh only. They offered to sell me diesel exhaust fluid at $110/gallon. It’s $8 a gallon at the gas station, I had 2 locks fixed. I found the assemblies for $10. They charged me $208.00 for one side and $213.00 for the other side. It’s the same lock-in both sides.
  Update 1/22/25
  They still want me to pay $6352.00 in cash ( which I can not do) for my truck that has not been properly repaired or they will start charging me for storage for my truck being there. They are the ones not releasing it to me. I’m filing complaints with the ***, bbb, and whatever outlet I can find to help me with this. Crowley disputes this review but they do not state what they are disputing. My review is 100% factual.this “mutually agreeable manner” as they call it is, come pay us $6351.00 in cash for a truck that we did not repair properly, or we will start charging you more” that’s all they’re after is more.
  
  Update 1/28/2025
  I recieved a certified letter from Crowley stating my balance due is now $6651.10
  $300 more than the original price. They are putting alien on my truck AND charging me $30/day storage fees.
  This is the most corrupt dealership there is. HIGHLY unethical, price gouging. They have made 0 attempts to arrange settlement of the “overdue payment. All the said was come pay us cash and we are not fixing your truck

  Business Response

  Date: 02/25/2025

  *** ********* paid by credit
  card for the original repair.  He picked it up and stopped payment for the
  entire completed repair.  We took it back in and did further work to
  please customer.  The vehicle will not be released nor will we do any further work on the vehicle until we are paid in
  cash for the original completed repair. We have placed an official MVD
  mechanics lien on the vehicle and are charging $30.00 per day for storage as
  posted and allowed by the State of ***********.  This is not negotiable.
   We will not be responding further. 

  Tom M*****

  V.P./Operations Manager

   

   

  Customer Answer

  Date: 03/07/2025

  I would like them to stop taking advantage of the situation and resolve this in a professional manner. 

   

  Simply because they do not budge on their stance. They have put me in an impossible situation and continue to charge me everyday for “storage”

  Customer Answer

  Date: 04/01/2025

  Why is this closed? The dealership did NOT address concerns. They are holding my truck hostage and charging me daily. The truck was never fixed. They want cash for all expenses. It’s upwards $8000 now. This is unsavory business practice at best. This should not be closed. They made no efforts to work with me besides their unfair demands. 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my 2021 **** ***** ******** for service every time I brake the car would shake a lot. This isn’t my first time brining it in for this problem first time they did an alignment on the car next they did rotors after the 3rd time me brining it there saying nothing was wrong. Now I brought it back yesterday and now I need brakes and rotors again which I just had rotors a year ago. Now the service manager told me my car would be ready by this morning and it’s now 11 am and there no tech working on the car as of now. I am very displeased with the service I got from Crowley I will now start going to another **** business to get my car serviced I am not happy and I have work at noon! I don’t think it should have to pay for brakes and rotors when they told me numerous times the **** was fine. I want store credit or my money back!

  Business Response

  Date: 06/17/2024

  This BBB complaint had not reached us in a timely manner as it was directed to a former employee's mail. We have reached out to the customer and have not heard from him at this time. The Service Manager has reviewed the history and would like to hear more from the customer to determine action and/or resolution.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought ****** ********** in to be serviced back in September of 2021 to be service manager back hatch, the service member lied and said “you have to bring the car back to the ****** you bought it from in order to be serviced and covered under warranty” the original dealership is over two hours drive so they “reset” it and said it should be fine. A few months later after calling the original dealership and finding out we were lied to and it could be serviced at any ****** we brought the car back to be fixed as it is a safety issues. Now being told warranty is up and I would have to pay $1400 in pasts and $255 in labor to have it fixed. Although had they not lied and serviced the car when I originally asked them to service it it would have been covered. I feel this was intentional to get money out of costumers and I tried calling corporate but they don’t get involved in the case because each dealership is independently owned and operated and I feel that the dealership is responsible to rectify this, if they would have addressed the issue instead of lying the first time about not being covered it would be fixed. Instead it’s a safety hazard to my family as the door is heavy and not properly working but now I can’t afford to have it fixed. Bad business they should have fixed the hatch originally while it was covered instead of lying. Thank you for taking time to review this complaint.

  Business Response

  Date: 08/30/2022

  As already noted by the customer, the ********** was brought in to our dealership in September of 2021 for a rear door hatch concern/issue. We diagnosed the vehicle and performed a routine "Manual Re-Learn/Reset" function which remedied the problem. We didn't charge the customer, not did we utilize any type of warranty to obtain payment....ie, This was a goodwill repair despite not having purchased from us. After this repair, we did not see the customer for several months until they had a tire concern which we addressed and repaired.  No additional complaints were made, especially, anything related to the rear hatch issue. Fast forward to August of 2022, the customer brought their vehicle in for 3 separate issues, one of which was the rear hatch. We determined it needed additional parts (that weren't originally needed). In this case, the warranty would have to be utilized, however, it had expired. We provided a quote to repair and once again waived all diagnosis fees to appease the customer. We also provided the option for them to return to the originating dealership, none of which was acceptable. Instead, threatening comments were made and a complaint filed with the BBB.  Crowley ****** followed standardized protocol and did not lie about anything. We are in the business to sell and service vehicles. When we repair vehicles, the business makes money, regardless of where the payment comes from (ie, the customer or a warranty company). Feel free to email or call with any additional concerns/comments - Jason C F******* ************************* ************ *** ****