Business ProfileforService One LLC

I have included a copy of the complaint we have sent to the ******** ********* office but still haven't heard back from them. Although every time I call they insist they will get right back to us. This complaint is about Service One and the danger they left us in. After assuming they knew their business, another propane fire erupted putting our customers and employees at risk. When they came the first time they noticed a larger orifice than usual on one of the burners and said that was the issue. The smell of propane was throughout the restaurant before and after they left. He did say he checked for leaks and found none but why still the heavy smell of propane. We only use the bottom oven, which is the one that caught fire on Friday and Saturday nights and sometimes on Sunday. A couple of weeks after they had fixed the oven, as they said, it caught fire again and of course on a Friday night. They were called and told about the fire again and sent a tech out the following day. Which I think should have been on their dime as the problem was actually never fixed and it cost us over $2000 the first time to replace parts that didn't need to be replaced. The new Tech that come out immediately smelled propane as he walked in and commented on it. It took him over 2 hours to find the leak on a part they had to remove the first time to replace the parts they thought were the issue. Amazing that there is no more propane smell in our restaurant anymore and no fires. A easy fix which should have been found the first time to avoid all these issues. They are asking us to pay an additional $1186 because it was a weekend but would reduce it to straight time $850. We still think that is outrages for a 1/2 hr. job.