Business ProfileforTop Notch Construction

I had my chimney cleaned as I do yearly with no issues the last time I had it done they claimed I had some erosion in my flute loose bricks etc. Gave me a price for a stainless steel inset from the bottom to top and re pointing the top of the chimney. I paid over a thousand dollars and they were done very fast pretty and it was close to dark time in hindsight not even sure they did what they were supposed to. This work included a 10 year warrantee which was the selling point. The charge included an assessment of the job. However my chimney continued to leak they needed to come back multiple times before attempting to repair the leak. The second guy who came out was not the one who did the initial work. However he did say he could tell right away from the ground where the issue was but he told me that to repair it would be an additional few hundred dollars unless I had something in the contract that said it was covered from the ground up. He also said it was not waterproofed which is generally something they do as part of the job but quickly stated “everyone does work different” and I can’t speak for the person who was here initially. But confirmed that if it was him he would have done it and surprised that the initial guy didn’t bc he is usually good. When I showed him the contract he went outside to talk on his phone. Upon his return told us that he called in and thought the best thing to do would be to have the guy come back who did the original work. Especially if we did not want to pay for the up cost. We had to wait for the initial guy to call us for an extended period of time. I called and spoke with the receptionist karen I think her name was she said she gave him the message and he was supposed to call us. I was clear on the fact that I don’t want to waste time if he comes out I don’t wish to pay more. This would be the third time and the issue would not be resolved. Twice the appointment was cancelled on us. When he finally came out he said the repair would need to be an up charge despite us having the warranty. We refused and unfortunately we still have the issue.