Business ProfileforJiffy Lube Service Center

My son, ***** *******, took his VW ***** *** to Jiffy Lube today, 8/11/22 for an oil change. He observed the technician having difficulty with the hood latch release. From what he saw, the technician could not engage the release so the technician then went to the hood and started trying to pull the hood open with brute strength. The owner the came to the waiting room to tell ***** they were having problems opening the hood. ***** went out to assist and found the latch for the hood release had been pulled from the release wire. The owner then informed ***** they could not provide the oil change until the hood release was fixed. ***** left the premises and called me. I called and asked to speak to the manager. "Chris" answered the phone and told me he was the owner. I explained that my son was just there and saw the technician break the hood release latch. Chris told me that he was the one that was working on the car and that there was no way my son could have seen that happen. He also went on to tell me that we had never been customers there in the past and that there was nothing he could do for us. I explained that we had just opened the hood the day before and his retort was "well there must have been only one pull left". Firstly, I'm insulted that the owner of the establishment is essentially saying my son is a liar. Secondly, his comment that we had never been customers previously should have no bearing on the service he is providing. And lastly, now we have to pay someone to fix the hood release latch. The entire interaction is appalling. The business should pay to have the hood release latch repaired.