Business ProfileforExcelerate Performance

The business is a car performance shop. They advertise being an authorized dealer for ***** Performance Tuning. I brought my *** *** here on 2/11/2022 for a ***** Performance Tune. They sent my car’s ECU to ***** ******* to have them program the ECU and according to *****, the ECU arrived back damaged, which they notified ***** about. They installed the damaged part regardless. They told me the car was ready and I paid $762 and took the car home. On 3/3/22, 8 days later, my car misfired on the interstate and I returned the car to them for repair. There was a laundry list of issues with the car to prevent it from running, that did not exist prior to my business with them. They notified me that the ECU was damaged and offered to cover that cost; however, the ignition coils, high pressure fuel pump assembly, Front Power distribution box, all were damaged and had to be replaced at my expense, in addition to multiple diagnostic charges to figure out the issue. They assured me it had nothing to do with the ***** Tune. Nearly 3 months later, my car is still there unfixed, and they notify me that the ***** tune was the issue. I called ***** to complain, Mr. Comacho on Friday 6/24/22 (###-###-####). He explained that they instructed **** not to flash the tune in the new ECU or it will damage the car, and sure enough that is what happened. They had to get a new ECU from *** *******, which was on back order and took 5 months. All this time I am without a car and was forced to purchase a car to commute to work. They returned my car in 11/15/2022 for a bill of $2,212. My car has a multitude of issues now so I took it to another local shop to analyze the car. The shop claimed it was the ECU and suggested I return to ****. I notified **** and they said they could not help me because I got a 2nd opinion. I am on the hook for all these new repairs and my car is worse than when I brought it to ****. I have requested compensation for my bills but **** refuses to cover any cost.