Business ProfileforMaglieri Construction & Paving, Inc.

I am writing this letter to make a complaint about the quality of work provided by contractor Maglieri Construction and Paving. In June, 2023 Maglieiri removed our old driveway. One month later, on July 25, they returned to pave the driveway. Upon completion, my husband and I looked at the work and immediately noticed that a section of the driveway was not level. It appeared to be sinking. I documented my observation with pictures and sent a detailed description of my concerns and proof of their poor workmanship. I emailed the company to voice my concern. The owner, Greg Maglieiri, returned to my home the same day to see the problem. He spoke to my husband but failed to validate our concerns. His solution was to “tamp the edges” and to dig up a portion of my backyard to level it with the driveway thereby lowe**** the yard to the same level of the new driveway. I explicitly said that I did not want my backyard to be dug up because it does not fix the actual problem. He said that the crew would return the next day to do the “tamping.” It rained that day in the afternoon and we noticed pooling in that section of the driveway. In the morning on July, 26, I sent an email informing the company that there was another issue of concern because of pooling of rain in the identified section of the driveway. In a second email I stated that I did not want the crew to come until such time that my husband was at home. Despite my written request, the owner’s son arrived with a crew to “tamp” down the edges. I requested that the crew add more asphalt so that the driveway would be raised to a level of three inches. According to the contract, there was to be at least three inches of asphalt applied. I measured the thickness in the area of concern and took pictures to document the fact that the thickness was less than an inch. For two hours I spoke with the son, pleading with him to understand my point of view and my concern about to the driveway. He failed to acknowledge my concerns and suggested that if I had a problem with the way the driveway looked that I simply “not look at it.” I also mentioned that my research indicated that pooling of water, called a depression can result in accelerated deterioration and cracking of a newly laid driveway. While he acknowledged that the information was accurate, he stated that the problem was my “reading online.” That afternoon, the owner returned. I again expressed my concerns, my dissatisfaction, and my proposed solution to the problem. I showed him pictures of the original level driveway and restated that we never had an issue of water pooling in any area of the driveway. He did not acknowledge or validate any of my concerns and summarily dismissed me. On August 13, 2023, my husband again contacted Maglieri to inquire as to the resolution of the issue of the section of unlevel/sinking driveway. In his email he reiterated that digging up the yard was not an option, and that by contract there was supposed to be at least three inches of asphalt. He stated that that section of the driveway is acting like a sump pump; the lowest point in the area, and the water is taking the path of least resistance. He also stated that as a direct result of the unleveled area, the surface had already begun to crack. He attached pictures of the area to document his statements. Again, our concerns were not validated or acknowledged, the owner called my husband and left a voice mail stating that “he will gladly b**** his machines to dig up my backyard to level it down” a solution I mentioned to them in several occasion that is not an option, since does not correct the problem of poor workmanship. The new driveway is not even 4-week-old and is already showing signs of deterioration due to the sinking water filled depression. My husband and I have offered Maglieri Construction and Paving many opportunities to address our concerns and make whole our request. Their refusal to even discuss our proposed solution (adding more asphalt to level out the driveway in the area that is sinking), their dismissal of our concerns, have eroded our trust and respect for this company. At this point we can no longer work with them. Since they refuse to act in good faith, we would like to request a refund so that we can have the work done properly.