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Business Profile

Elevator Service

Otis Elevator Company

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Otis Elevator Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Otis Elevator Company has 126 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 11 Customer Reviews

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    Review Details

    • Darrell P

      Date: 01/13/2023

      We have an annual maintenance contract with Otis Elevator that we paid in full in May. In November we received an "invoice" for $125.00 stating a "logistics and fuel impact fee" due to inflation. The following is a quote from the letter that came with the invoice..." In lieu of a permanent price increase we ask that you pay this one- time impact fee to help offset the unexpected cost burden related to logistics and fuel costs." I took this to mean that they would like us to give them an extra $125 even though it wasn't part of our contract. We are a non-profit (church) and decided not to give extra money to a company that charges hunrded$/Hr. for repairs that are not included in our maintenance agreement. Otis sent the "invoice" to collections and we are now receiving letters from the collections agency. I have spent a lot of time waiting on hold with Otis and finally talked to a third party who said that I would be receiving an email from a supervisor to see if we can resolve this issue. Several days later I have not received the email.
      Besides this occurrence my experience with Otis technicians has been good and their service has been good. So my experience with the local operations has been good but Corporate seems to be money hungry with poor communication.

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