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          Find a Location

          Duracell has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileDuracell

            Battery Supplies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            14 Research Dr

            Bethel, CT 06801-1040

            Visit Website
            (800) 551-2355

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            Customer Reviews

            1.25/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            46 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/21/2016

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview


            Duracell manufactures and supplies alkaline batteries including but not limited to all-purpose, rechargeable, hearing aid, specialty batteries, camera, and auto and marine batteries; battery chargers; and inverters and jumpstarters.

            Business Details

            This is a multi-location business.

            Find a Location

            Duracell has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              14 Research Dr, Bethel, CT 06801-1040
              BBB File Opened:
              4/26/1988
              Years in Business:
              60
              Business Started:
              1/1/1964
              Business Started Locally:
              1/1/2015
              Business Incorporated:
              12/1/2015
              Accredited Since:
              3/21/2016
              Type of Entity:
              Corporation
              Business Management
              • Ms. Kim Lancaster, Manager of Customer Relations
              Contact Information

              Principal

              • Ms. Kim Lancaster, Manager of Customer Relations

              Customer Contact

              • Ms. Kim Lancaster, Manager of Customer Relations
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              46 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On January 31, 2024 I purchased two packs of Duracell Procell AA 24 Pack. I paid $27.39 and the purchase was made on **********. I purchased these batteries for a project I was involved with dealing with clock movements. After installing a fresh battery in the movement, the clock started up and stopped 2 hours later. I thought I had a bad battery so I replaced it and the same thing happened with the replacement battery. Due to Hazmat, I was unable to return these back to Amazon so I sent an email to Duracell. Case # ***** was opened and I was dealing with multiple people in email. Primarily with Heather who insisted the reimbursement I was going to receive was in the form of a coupon. I immediately refused and submitted proof of purchase and requested a full refund in the form of a check. Duracell refused and today I received a coupon for $5.00 off my next Duracell purchase. Is this a joke? $5 coupon when I spent close to $30 on batteries that don't work?
              Read More
              Read 45 More Complaints

              Customer Reviews

              16 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike J

              11/20/2023

              I've had a lot of leakage issues with the Duracell AAA batteries. I store all my batteries in a Battery Daddy designed to store batteries. Batteries are stored in the house with multiple brands of other batteries, Duracell are the only ones that consistently leak and only the AAA. I've had to throw away over 20 of these Duracells. All of the defective batteries had at least 4 years left before expiration, the latest 2029.
              Read 15 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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