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Business Profile

Lock Manufacturers

Yale Locks & Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lock Manufacturers.

Reviews

This profile includes reviews for Yale Locks & Hardware's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yale Locks & Hardware has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Chrystal R

      Date: 02/10/2024

      I purchased a yale lock in 2018, it was replaced in 2023 since it was defaulty. Not even a year later the new one broke. Yale will not replace the new one since the warranty is only on the first. This make no sense. They obviously have a bad product. So now I can't use my front door. Great to see they care about the security of their clients.

    • Anthony B

      Date: 01/12/2024

      Given the price of this product, a 1 year warranty does not make sense. I purchased this unit and installed it correctly per the instructions provided by Yale. The unit worked correctly just under 2 years, and started having a "jamming error". I called Yale support and they confirmed it's a common & "Known" issue with the motor and would need to be replaced. I escalated this 6 times asking if they would make an exception based on the confirmation of it being a known issue, but because it is out of warranty, they will not replace it.
      Unfortunately, they only offer a 1 year warranty and would not make an exception to replace it, although they said it's not typical, they confirmed it's a common issue (which does not make any sense...). They offered a 20% discount for a new one - I fear this is a product of engineered obsolescence; units are built to last for a limited time, so consumers will need to buy a new one. Terrible product and customer retention/service.
      This is far from the inventor Linus Yale quality & lasting design of their products...

    • Arturo G

      Date: 08/29/2023

      The is the worse lock we have ever purchased. We purchased with the intent to increase our security even when we are not home. The lock opens and shuts the door at random even at night. The store won't take it back at 3 months, referring us to the company. The company will not honor a refund because it was not purchased thru them.
      The customer service people just want us to keep sending them screen shots of what is happening but they don't solve anything.
      We are stuck with a lock that is no good that we will have to replace and out the hundreds of dollars that we paid for it.
      They would not be able to get away with this.

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