Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pin Straight has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pin Straight

      125 Wethersfield Rd Berlin, CT 06037-1618

      BBB Accredited Business
    • Pin Straight

      1500 New Britain Ave Hartford, CT 06110

      BBB Accredited Business
    • Upward LLC

      2000 N-38 Cherry Hill, NJ 08002

      BBB Accredited Business

    Business ProfileforPin Straight

    Hair Care
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.8/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/12/2023

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Pin Straight offers hair tools such as straighteners and combs along side different hair care creams, oils and other products.

    Business Details

    This is a multi-location business.

    Find a Location

    Pin Straight has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pin Straight

        125 Wethersfield Rd Berlin, CT 06037-1618

        BBB Accredited Business
      • Pin Straight

        1500 New Britain Ave Hartford, CT 06110

        BBB Accredited Business
      • Upward LLC

        2000 N-38 Cherry Hill, NJ 08002

        BBB Accredited Business
      Headquarters
      125 Wethersfield Rd, Berlin, CT 06037-1618
      BBB File Opened:
      10/28/2019
      Years in Business:
      5
      Business Started:
      1/1/2019
      Business Incorporated:
      1/8/2019
      Accredited Since:
      6/12/2023
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Upward LLC
      Hours of Operation

      Primary

      M:
      11:00 AM - 7:00 PM
      T:
      11:00 AM - 7:00 PM
      W:
      11:00 AM - 7:00 PM
      Th:
      11:00 AM - 7:00 PM
      F:
      11:00 AM - 7:00 PM
      Sa:
      11:00 AM - 7:00 PM
      Su:
      11:00 AM - 6:00 PM
      Business Management
      • Mr. Ido Yarkoni, Owner
      • Mr. Alon Haddad, Owner
      Contact Information

      Principal

      • Mr. Alon Haddad, Owner

      Customer Contact

      • Mr. Alon Haddad, Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I went to ********** ****, ****** ******** for some returns and a girl named Emily from the Pin Straight Hot Iron kiosk scammed me by stopping me and offering to do my hair and sell me a hot iron. I told her I did not have any money for one and I already have one, but she insisted, so I let her do a couple strands of hair and made it clear to her that I could not purchase one one at that time. So she said she would give me her card in case I changed my mind. Then she said she liked me so she would give me one for free and asked me what color I wanted, so I said pink. She told me to hold the iron and she would take the picture, so I said ok. Then, she showed me the retail value of the iron was like $300.00 and she did some calculations on her calculator and told me she would sell it to me for $99.00. I told her I did not have the money to purchase the iron and I gave it back to her.
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Arya G

      1 star

      03/13/2024

      I was at the W******** **** ** *********** *** A family member and I were walking to leave the mall when we passed by a Pin Straight kiosk and were stopped by a man named Justin. He asked if he could show us the hair straightener they had and we had time so we said why not. I sat in the chair and he demonstrated the product. He was very kind and friendly to both me and my family member. He then gave me an offer and said he’d give me a moment to think about it. When he came back I apologized and let him know I could not afford it and I wouldn’t be making a purchase today. He then made multiple attempts at getting me to buy their product by lowering the prices and offering free and discounted products, after I told him multiple times I couldn’t afford it. He then gave me one last offer with a very low price and a couple free products, and said he’d give me a moment to think and he’d fix the curls that he put in my hair and even it out when he returned. He came back and I once again apologized and let him know that I absolutely could not afford it at the moment as I’m new to my job and am not working full time yet. After hearing that his whole demeanor changed and he became very dismissive, gave an attitude and walked away. My family member and I were shocked and just lightly laughed and walked away. Despite our laughter in this situation, his behavior was not acceptable in any way. After reading other reviews I realized this is a universal experience with this company and they’re products are not as advertised. I am just very glad I didn’t get sucked into purchasing an overpriced product that I could easily buy for cheaper and better elsewhere.

      Local BBB

      BBB Serving Connecticut

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.