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          Better Built Basements LLC has 1 locations, listed below.

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            Business ProfileforBetter Built Basements LLC

            Basement Remodeling
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/23/2009

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We strive to build trust and confidence with our customers with precise quotes, honest and consistent communication, professional appearance and demeanor, and accurate time lines for every project. You might actually be surprised to know that we can do almost any home remodel. We’ve done kitchens, bathrooms, fireplaces and even closed-in porches. Whether upstairs or downstairs – we’ll take on the job! “…providing innovative and affordable basement solutions.”

            Business Details

            BBB File Opened:
            12/10/2008
            Years in Business:
            15
            Business Started:
            9/15/2008
            Business Incorporated:
            9/18/2008
            Accredited Since:
            9/23/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. James Tranmer, Owner
            • Ms. Deborah Tranmer, Owner
            • Mr. Randall Michalek, Owner
            • Ms. Kaitlyn Tranmer, Office Manager
            Contact Information

            Principal

            • Mr. James Tranmer, Owner

            Customer Contact

            • Ms. Kaitlyn Tranmer, Office Manager
            Additional Contact Information

            Fax Numbers

            • (860) 829-8801
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We wanted to do a basement finishing with Better Built Basements and signed a contract with them. After signing the contract, we learned through our own research that we needed to have some additional work done prior to getting any basement finished. So, we started down that path and learned that the additional work was going to cost tens of thousands of dollars. So, that fundamentally changed the basement project. We reached out to Better Built to explain that although we wanted to do the basement, it would be very delayed and might be cancelled given the sudden increase in cost. We wrote to them and explained the situation and spoke to them on the phone. In response, the owner of the company sent a rather threatening email saying that we would get no refund, nor even a partial refund, or even to use the funds for something else. We were threatened with legal action as well. We made every attempt to resolve the situation, but it seems they are unwilling to work with us. The money represents the initial down payment, signed on July 11, 2023. They only provide a 3 day window for cancellation, which in hindsight, seems almost like on-purpose. We are not even seeking a full refund. A partial refund is acceptable. Their response is attached, which is rather combative and completely non-professional.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Louis Z.

            09/04/2022

            Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a ***** *********  Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessi

            Better Built Basements LLC Response

            09/07/2022

            Better built basements has hundreds of great reviews. As everyone knows the complaining reviewer generally loves just to do just that complain. We'd love to have the opportunity to discuss in detail with any customer that would actually like to hear the facts. We have pictures and numerous emails to back up our point of view. The entire company and all our sub contractors were thoroughly pleased he terminated his contract. When 40 people don't want to be on a job site that probably says a lot about the client. This review actually doesn't even deserve a response.

            Local BBB

            BBB Serving Connecticut

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