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Business Profile

Dog Training

Canis Mountain Dog Training

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jim B.

    Date: 10/20/2025

    3rd Class In for a 3 Month Old Puppy… Wow Watch Out!
    We started off at Canis, and it was truly awesome. Unfortunately, after a few sessions, the co-owner, Derrick, messaged me through their chat platform to say that our puppy had been making noise in her crate that day. This was a one-off situation — she’d had some stomach issues in the days prior — but he warned that if it happened two more times, she would be removed from the program. I understand it’s their program and their rules, but his communication style was extremely direct — almost as if he were speaking to a dog — harsh and matter-of-fact.
    He told me that how I receive and perceive his messages is “on me.” Talk about customer-oriented! If he ever took a class on people or management, he might learn that there’s an old saying: perception is reality.
    I also had a few billing questions, and since texts weren’t resolving the issue, I asked multiple times for him to call me, which he eventually did. From the start of that call, he was defensive and completely closed to any feedback about his communication style. I was honestly shocked at how the conversation unfolded and even asked if he was the owner or manager. Despite all this, I genuinely wanted to continue working with them.
    In short, they removed us from the program the very next day and promptly refunded our fees. My advice: don’t offer him any feedback — he doesn’t take it well. It’s a real shame, because the staff at Canis are wonderful, and the facility and programs themselves are truly impressive. We had been raving fans and recommended them to everyone, so this turned out to be a very disappointing experience.

Canis Mountain Dog Training is NOT a BBB Accredited Business.

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