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Business Profile

Car Wash

Russell Speeder's Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening I went to Russell Speeder's Car Wash - ******* ** for a car wash and this was my first time there
    I got home and noticed that my rim is damage on the drivers side front, resolution would be for them to replace my rim. I just bought this car and have no other damage to it.

    Business Response

    Date: 02/28/2025

    I have contacted *** to come to the car wash to provide video proof that she left the car wash with no marks on her rim. I would like to apologized for the inconvenience that she has gone through but the damage did not happen at Russell Speeders car wash in ******* on *** ****** ******* She can come down anytime, I am here 6am to 430pm Tuesday through Saturday. If she comes outside of that time frame anyone can provide the proof because I have also saved the footage to our store tablet so she can view the footage.   

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have just cancelled this SO CALLED "ACCOUNT" which we never signed up for. In November of 2024 we had one car wash at Russel Speeder (RS) in ********** **. We wanted only one, onetime car wash. We had overlooked the auto debits from our account until today when a new charge appeared on our bank account. We now see that we have been charged for the last four months this same $40.41. Not once did we return to R.S. since the first wash. Staff at R.S. did not indicate that this would be a recurring charge. We view these unapproved charges to be a theft of funds from our account and will proceed accordingly through the court system for reimbursement, plus damages for this fraudulent practice. This "practice" is well documented at the BBB and will support our claim in court. You have the obligation to reimburse our account for these unapproved charges or face the consequences.

    Business Response

    Date: 02/18/2025

    Hello,

    I have requested a check from our accounting department for $202.00 for the 5 months that she was charged for this membership.  She should get this check in 3-4 weeks.

    Thanks,

    Kathy K***

    Customer Answer

    Date: 02/19/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous attempts to cancel membership on website was unsuccessful. Went personally to business location to explain my situation and gave the business all necessary information. I was told the membership would be cancelled but they are still billing my credit card. Finally I contacted **** to block the account.

    Business Response

    Date: 01/30/2025

    ***** ********

    I tried to find his account, but didn't find it under his name or phone number.  I sent him an email asking for more information and will respond back to you when I hear from him.

    Thank you,

    Kathy K***

    Business Response

    Date: 02/03/2025

    ***** ********

    I found the account that was being charged with his credit card, refunded the last 2 payments and closed the account.

    Thank you,

    Kathy K***

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rarely use a car wash to clean my car but used the wash on **** * ****** in ***** last fall. While in the car wash, I heard a loud noise and something hit the side of my car, breaking the outside passenger mirror and denting the window trim. I had to pull back around to tell the attendant and ask them to get the broken pieces from within the car wash. It was actually the General Manager working that day who took down my information and said she would review the tape and contact your repair shop. I have been trying to get in touch with her since (via phone messages and emails) and I get no response. Per my repair shop estimate, the fix will be ~ $1102 and I would like this taken care of.

    Business Response

    Date: 02/13/2025

    Hello,

    I have spoken to the General Manager and the repairs to this car are scheduled to be done on February 24th.

    Thank you,

    Kathy K***

    Customer Answer

    Date: 02/14/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait to see how it goes once the repair is complete.



    Sincerely,



    **** ****

  • Initial Complaint

    Date:01/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for the wash pass. Once I moved, I needed to cancel my membership. I cancelled my membership online on four seperate occasions. I have still gotten charged multiple times! The charges seem to fluctuate and do not make sense. The price is going up every month and I feel taken advantage of. I do not know what else to do to get this recurring charge to end.
    Cancel Requests were placed: 10/29, 01/12/2025, and 01/27/2025.
    Payments and amounts charged:
    10/26/2024: $21.26
    11/26/2024: $34.02
    12/26/2024: $34.02
    01/26/2025: $39.34

    Business Response

    Date: 01/28/2025

    Hello *******,

    I found another account under our Family Plans that had not been canceled, so that is why *** ******* was still getting charged.  I attached the email I sent her, explaining this and refunded that account and canceled the membership for her.

    Thank you,

    Kathy K***

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Team,


    I was forced to provide my debit card while taking a one month car wash. Later I never provided my card details or asked for subscription. I never get any acknowledgment from them regarding this amount deduction from my account. I never used car wash. They continuously deducted four times from my account. How can be this possible? Asking for a debit card and charging directly without any acknowledgment? I feel really sad for this. I need my money back.


    Thank you.

    Business Response

    Date: 01/13/2025

    Hello *******,

    I found the account and since this customer has not used the membership since the first month, I refunded all charges for unused months and canceled the account.

    I will let you know if I get any feedback form them.

    Thank you,

    Kathy K***

    Business Response

    Date: 01/15/2025

    This is the email I got back from him on Tuesday.

    Thank you,

    Kathy K***

    Customer Answer

    Date: 01/15/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* **********

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/16/24 I went to Russell Speeders in ********* ** for the first time. The attendant asked if i wanted to enroll in the membership and mentioned that it wasn't necessary. I declined the membership and selected the cheapest/most basic wash. Today I am reviewing my bank statements and noticed that regardless of me declining the membership, I was enrolled anyway and charged $28.70 on 12/18/24. This is very sneaky. I have deactivated my membership but I want my money back.

    Business Response

    Date: 01/08/2025

    Hello *******,

    I was able to get *** ********* card information so that I could issue the refund.  I also forwarded the email I sent her to the general manager and the regional manager, so they could follow up with the team.

    She was happy to get this resolved.

    Thank you,

    Kathy K***

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ********* location and was forced into a membership i didn't want being told I could cancel after signing up and not be charged again. The next month I was charged for a membership I went back to tell them this was supposed to be canceled and it wasn't even being charged from the correct location making this a disaster. They have no information on me and still a month later have not fixed it, resulting in another charge. Their regional manager was supposed to reach out and solve this and has not. On top of this I can't even use the car wash because the sticker they gave me doesn't even work!! I am livid, I want a full refund for those past 2 months and the original charge of first signing up.

    Business Response

    Date: 11/21/2024

    Hello *******,

    I looked for her account and only found the attached transaction history for the one charge.  I emailed her this afternoon (attached too) to see if there could be another name for an account or another credit card that is being charged.  I will call her tomorrow morning unless she calls me today to find out more details.  I asked for a credit card statement showing the charges from Russell Speeders, so I can send her a refund if this is the case.

    Thank you,

    Kathy K***

    Business Response

    Date: 11/22/2024

    Hello *******,

    Ms. ************'s credit card was charged for another person's account.  I can't explain how this happened, but we have refunded $119.08 back to her card and canceled this account so she won't be charged again.  I have emailed her this information and hope this resolves this situation to her satisfaction.

    Thank you,

    Kathy K***

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Russell Speeders is charging me for a monthly subscription I did not sign up for or agree to. I don’t know which car wash it was I drive all over the country.
    The first charge I see is in September for 10.62 and says ******* **. Then they charged again at the beginning of the month 28.70 for two months.

    Business Response

    Date: 11/14/2024

    Hello *******,

    I found *** ******'s account and have emailed him today.  I wasn't able to refund directly back to the credit card on file-he may have canceled the card already.  I will follow up with you after I hear back from him.

    Thank you,

    Kathy K***

    Business Response

    Date: 11/22/2024

    Hello *******,

    *** ****** responded to my email with his address so I could get this check request sent to our accounting department.  He should receive this refund of $57.40 in 3-4 weeks.

    Thank you,

    Kathy K***

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a single car wash from Russell Speeder’s car wash on ***** ** *********** over a year ago and was charged 39$ dollars. I was shocked when I saw this on my bank statement. I figured it was a one time charge. The next time I tried the car wash I complained to the manager and they gave me a free 10$ car wash. Just today 11/7/2024 I happened to notice a 39$ charge to my account from Russell speeder’s car wash. I took a look as far back as my banking mobile app would allow and apparently Russell Speeder’s car wash has been taking this money out of my account every month between the 2nd and the 10th for well over a year! I NEVER wanted a monthly car wash program from them or anyone else. Im out hundreds of dollars as a result. And would love to stop this from happening and recover my loses.

    Thank you
    **** ********

    Business Response

    Date: 11/07/2024

    ***** ********

    I sent *** ******** the attached email to get his home address so that I can send him a check for this refund.  I will follow up as soon as I get this from him.

    Thank you,

    Kathy K***

    Business Response

    Date: 11/07/2024

    Hello Stewart,

    *** ******** responded to my email with his address.  I have requested a check from our AP department and sent the GM and RM of the location this response too.

    Thank you,

    Kathy K***

Russell Speeder's Car Wash is NOT a BBB Accredited Business.

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