Business ProfileforWinter Park Resort

We booked a trip to Winter Park Resorts two months before going and we called and got as much information as possible about the resort. Upon arrived we was texted our ETA and we responded back letting them know we was arriving at 1300 on the **** ***** ************** which was suggested to us because we didn't want to drive ourselves. We get there and they then tell us we cannot check in early because housekeeping is behind and that our condo would be ready before the guaranteed 1600 check-in time. We waited and waited then we finally decided to go across the street to wait in the lobby of our condo. We received a text at 1558 saying your room is ready and to go back into the app to complete the express chick-in then we can get the room information. We did the express check-in and had to text to ask for our room information. A few minutes later we received our information and headed to our condo to settle in so we could go grab a bite to eat. Later that night when we whined down for bed, we noticed the mattress on the sofa bed was spoiled and filthy. We text April 1st and asked could a housekeeping manager or supervisor come to the condo and the reply was we can send an email. Not sure if an email was sent because the issues was never resolved. Later that morning I received a text saying we hope you having a delightful stay but due to the nature of being in a condo housekeeping service are not provided. On April 2nd we explained that we were asking for management to address our housekeeping issues with the sofa bed and the carpet not being vacuum and the trash left behind the TV stand in the living room. All we got back was a text saying we apologize for the inconvenience and that they will let housekeeping know other than that we were asked what other issues did we need addressed. The bathroom sink which was draining slow and maintenance came and fixed that problem within the hour. Problem was never resolved and I would not recommend staying at this resort.