Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Vaso Custom Glass has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforVaso Custom Glass

    Glass Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9751 W 44th Ave, Wheat Ridge, CO 80033-2981
    BBB File Opened:
    12/8/2022
    Years in Business:
    4
    Business Started:
    4/7/2020
    Business Started Locally:
    4/7/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. James Duran, Owner/Member
    Contact Information

    Principal

    • Mr. James Duran, Owner/Member

    Customer Contact

    • Mr. James Duran, Owner/Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was referred to ********************* of Vaso Glass by a friend. We met and designed a shower glass door together making it clear from the outset that I wanted a moveable transom above the door. Even discussed the reason being a viable method for venting a steam shower. When time to install the glass came around, he rescheduled 3 if not 4 times. After installing the door finally, my wife asked him why the transom doesnt move. He lied to my wife saying I changed the plans to a fixed transom. She couldnt get a hold of me at work, so she payed the bill. I later found out that not only was the transom wrong, but the side piece was bowed 1/2 from being too large to fit the space. Also the transom hinges were chrome vs the Brushed nickel agreed upon and that was used for the rest of the door hardware. The door was also not leveled in the cavity. After speaking with 2 other companies, there were serious errors with the glass installation noting as well the items described above. Likely the hinges were chrome because he couldnt get a fixed transom connector. He even told me in text that he accidentally received moveable hinges and needed fixed. I wasnt sure what part of the door he was referring to, but of course the transom was moveable. Thats what we designed it for. Problem is he ordered the glass incorrectly and the moveable hinges would not line up. He then set out to install whatever he had. Knowing it was wrong. When I asked to fix the problem- He first said he would come out to look at it, then an hour later said he spoke to his attorney friend and would simply file a lien on my property to collect the check I cancelled. I received lien notice two days ago. His intent is not to perform professional work, but to force payment by threat of lien. I have been a tradesman for 20 years. Never have I seen a business operate in this manner. He refused to correct his work, accused me of being on the spectrum among many other childish/snarky insults. Run from this company.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    TA K

    1 star

    02/11/2023

    In summer 2022, we hired ***** to create a wine wall, with a glass front and glass door. After installation, it was clear one panel of glass was bowed. He was asked to replace it. Six months later, he has still not replaced the glass, will not return emails and has blocked our phone number. I would not recommend doing business with this company.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.