Reviews

Review Details

• Review fromLouis P

  Date: 12/06/2023

  1 star
  DO NOT BUY ANYTHING FROM THEATERSEATSTORE.COM!!!! I purchased a sectional on 4/6/21 for $4,628.00 and was told the furniture would arrive in ***** weeks. The furniture finally arrived five months later on 9/15/21. Just over two years later, the furniture is coming apart at the seams . . . literally! The wires inside the arm of one of the chairs has come lose and the *** port no longer works. The cheap leather (not cheap in cost, ************) has begun to wear. This furniture is definitely not top quality or even decent quality. I called TheaterSeatStore and they told me that's too bad, contact the warranty company. I contacted the warranty company *************** LLC) and made a mistake filling out a claim because there was no place on the form for more than one date since noting the defect. I mistakenly listed a date past the 15-day limit (I have a 5-Year Warranty, but you must file within 15 days of noticing the defect) for one item. The other two items that were damaged I wasn't able to put a date for them or update the date I originally put on the form. I called Uniters to explain what happened and they told me that since I filled out a date past the 15-day limit, all three of my items I was claiming are denied and refused to change their stance, even though the other two items were reported within the 15-day period. I asked to speak to a supervisor and the person that answered didn't care about my situation. I asked to speak to his boss and was given an invalid email address. In my opinion, TheaterSeatStore isn't worth doing business with if they won't stand behind their product and deliver sub-quality merchandise. I've never had furniture that fell apart after just two years of use before!