ComplaintsforStorage Etc - Westminster
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter in June from Storage Etc in Westminster, ** where I've been renting a storage until since 2012. The letter stated my unit rate would increase to $157 which I was paying. When I logged in to pay my rent it was $172!!!!! Alot more than what the letter said!My unit is C2142 and these people lied. I'm requesting they do what is stated in that letter.I did reach out to them and sent them a copy of the letter.Business response
08/18/2023
*********************** was paying $143.00 for her rent prior to the rent increase taking effect. The tax on that was $5.51 + the $9.00 Insurance she had through us = $157.51
Her new rent is $157.00. Tax is $6.04 + the $9.00 Insurance = 172.04There was confusion on her end since her new rent rate alone for the $157.00 equals close to the amount she was paying before, with the rent, tax, and insurance included in the grand total equaling $157.51. She was not accounting for the tax and insurance being separate and interpreted the letter saying that she was getting a rent increase showing the same amount she was already paying.
She was supposed to contact you guys regarding the misunderstanding since I clarified all this information to her on 7/6 via email, which she responded to. I asked if she could remove the 1 star review she left us and contact you guys to clear up the misunderstanding. She removed the 1 star review she left us, but it looks like she never contacted you guys back to clear this matter up.
Attached is the email she sent us on 7/3 regarding this, as well as my response to her.
Hope this gives clarity regarding the situation. If you have any further questions regarding the matter, please feel free to reach out to us.
Thank you,
Devon
Storage Etc
******************************* | Property Manager
****************************************
Westminster, ** 80021
P: ************
F: ************
E: *************************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
8390 Church Ranch Blvd
Westminster, CO 80021-5511
Business hours
Today,9:30 AM - 6:00 PM
MMonday | 9:30 AM - 6:00 PM |
---|---|
TTuesday | 9:30 AM - 6:00 PM |
WWednesday | 9:30 AM - 6:00 PM |
ThThursday | 9:30 AM - 6:00 PM |
FFriday | 9:30 AM - 6:00 PM |
SaSaturday | 8:30 AM - 5:00 PM |
SuSunday | 9:30 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.