Business ProfileforMercedes-Benz of Westminster

Terrible customer service - When making an appointment for repairs and diagnosis on an issue with my car Mercedes just puts you in the que to meet an advisor to discuss problems is what I was told they dont even look at that day after my car was in there shop for 2 days and after 3 days still had to call and text several times before I got details on what was found wrong with my ******* still didnt have warranty information.. even took my car home as there was no information on the warranty issue and it was a weekend. I didnt want my car left outside all weekend in parking lot which it would have been was told no room to put indoors. ***** was my advisor was either overwhelmed with work or has no clue as he told me when I asked about warranty that he tried twice to get information but had to hang up call as other issues had taken him away from the call wow thats when I told him so other peoples issues took precedence over my car after 2 days of waitinghe didnt know what to say other than he will put me to top of priority list now !! Then I finally get email on issue and cost and no warranty I was told and was asked when do I want to bring my car in for repairs..wow after all that I dont think so not going to let Mercedes Westminster work on my car with a cost over $6k omg!!!Took my car to Black Canyon for second opinion and diagnosis and was told only 1 spark plug was misfiring and total cost for repair and materials $533 omg what a big difference never again will I take my car to Mercedes Westminster