Business ProfileforAutoNation Honda 104

On November 17th, my 2021 Honda Insight ran into multiple critical dashboard errors and became stalled / inoperable. I called Honda Roadside (since my car is still under the 3 year warranty) and had it towed to the nearest Honda dealership, Autonation Honda 104. Aside from getting a text from Honda Roadside that my tow was completed, no one from Autonation Honda contacted me, which, as I figured out is a trend with AutoNation.After initially claiming I ran out of gas, the issue was determined a couple days later as a fuel pump harness cable that was a snack for a rodent of some sort. A cost estimate to replace the entire fuel pump harness was over $900 and I was told at that point the part would take a week to get in (so far, this is almost a week they've had the car at this point). I was under the impression the part was ordered at this point. A claim was made with my insurance and the following week an auto appraiser went out to the dealership and a claim estimate was put together. I was under the impression the part was still ordered and on it's way. This is just shy of two weeks the car has been with AutoNation. Meanwhile a payment was made from my insurance to Autonation that same week. No word for almost two more weeks. Followed up, the part isn't even the correct part for the car.So, and I was told with certainty, the (correct) replacement part is ordered and expedited and will arrive Wednesday (the 20th) and the work would be completed by the 21st for the car to be picked up. I've gone through the Service Manager, ***, and the **** with limited success.We are at Dec 29th now - a full 6 WEEKS after initial dropoff), the work has not even been started and the tech is finishing up with another vehicle and mine is "next up" and should be finished Saturday.And this is the brief version as BBB has a character limit.