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Business ProfileforOrthopets LLC
At-a-glance
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Business Details
- Location of This Business
- 1130 W 124th Ave Ste 900, Westminster, CO 80234-1721
- BBB File Opened:
- 12/7/2007
- Years in Business:
- 21
- Business Started:
- 1/1/2003
- Business Started Locally:
- 1/1/2003
- Business Incorporated:
- 7/1/2004
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Amy Kaufmann, Owner/Manager
- Mr. Martin Kaufmann
- Contact Information
Principal
- Ms. Amy Kaufmann, Owner/Manager
Customer Contact
- Ms. Amy Kaufmann, Owner/Manager
Customer Complaints
0 Customer Complaints
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3 Customer Reviews
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Most Recent Customer Review
Sara S
04/22/2024
Orthopets LLC Response
04/23/2024
Dear customer,
We're sorry that our customer service was not up to your standards. At OrthoPets, customer service and helping animal's quality of life is our top priorities. We strive to provide as much helpful information to pet owners and veterinarians to ensure the best solution is chosen for their pet. Animals come in many shapes and sizes. Given certain anatomy features on certain breeds, it can be impossible to fit device components on a leg for the device to function properly, while being comfortable and therapuetic. Our staff would never sell a device to a pet owner or veterinarian if we had concerns that it would not work. If that is what you're looking for, there are many other companies out there that will. At OrthoPets, we're on a mission to help, not harm animals.
We work with many amazing veterinarians all over the world. They can be found on our website: ************************************************** It is out of our control to have an experienced veterinarian in every region of the U.S., although we would love that. Many veterinarians who are not on our website, can still help with the process of getting a pet a brace. We have wonderful instructional videos on our website for guidance. There are plenty of competitor brace companies that do not require a vet. We believe the best outcome is under the guidance of a professional.
Just like many other custom products out there, our process can take some time to ensure we're getting it right. Our devices are handcrafted by professionals who take pride in the details. Since we do not see pets in our facility, we require a fiberglass mold to make an exceptional fitting device. We believe that providing the customer with as much information as possible is important when discussing bracing as an option for a pet. Bracing is not a magic solution and can have it's challenges. We want everyone to be well-informed.
We wish you and your pet the best and hope you're able to find a mobility solution that provides what you're looking for.
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