Business ProfileforAnnie's

In June of 2022 I purchased 2 sets of dishes from Annies gift store in Vail Colorado .One set was a 40 piece set and one was a 46 piece set. The total I was given for both sets was 2264.00 which included their 10 % discount. I initially paid 545.00 of that total. As of today 1 year and 2 months later, I have only received 27 pieces of the two sets combined. The employee that I have been dealing with the past 14 months is Linda. She has not initiated conversations to keep me up to date with what was going on with my order. The majority on the time I would have to call her to get an update. The customer service has been terrible. There were several times I would speak with her on a Thursday or Friday and her would assure she would call me on Monday with an update. However she never did. A few times she would see on caller ID that I called and call me back. The store does not have a way to leave and message and they don't have a email address. At least not one I ever found. There were at least 3 occasions that I was told by Linda that boxes of dishes had been mailed. However I never received them. Each time I spoke with her she blamed everything on UPS, the weather, and covid. Finally in January 2023 she said that 5 boxes(with part of my order) had been shipped. Once again she told me that UPS had messed up and returned 2 of the boxes to the store. I did receive the 3 boxes however everything in one box was broken. I did eventually get the other 2 boxes. At that time I was charged $1576.45. Since then I have not received the remaining of my order. This brings me up to the current, Aug. 9th, 2023. I spoke with Linda 5 weeks ago on a Friday. She said she would call me on Monday. She never called. I have tried to call the store 8 times and no one answers nor does anyone call me back based on caller ID. I don't know what else to do or how to get the rest of may order. I hope the BBB can help me. Thank you Melissa Casey