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Business Profile

Apartments

Redhawk Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hvac units went out on bldg 4 and our apartment has no air conditioning. Wasn't given a time of when they would get fixed. We were told it wasn't a priority. And we might not have air conditioning for an undetermined amount of time. ******* the assistant manager said. "We can't make it a priority when other people don't have air conditioning. And if it doesn't get up to 85 degrees we don't have to fix it." ******* also said, "it will get fixed when *************." The manager acted like she didn't care.

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I guess Red Hawk Ranch isnt letting me or giving a good reason why I cannot renew. ?I am not allowed to renew my contract due to being honest with the office and telling the truth. They have never want to work with my schedule or anything They have been me a nightmare. I have a dog and they wanted me to lock up the dog for the whole week. So they can do inspection. They didnt come the week that they were scheduled for. So they decided come in next week with no notice. I was **** off because I already lock my dog for a week and they want me to lock him up again. ?????They wont even work thing out with me about schedule when I need maintenance. And now I guess I am not able to live here after my contract due to being honest about all the issues. They have called me a liar and I have proof of cameras and emails that they did not come in the exact day they told me. They claim that they did came in the day they said even though I have a camera in my apartment and theres no recording of the person coming in. My camera records and keeps everything while Im away. I also have an email from them saying the inspection has been done. I never received a follow-up. Red Hawk Ranch Apartments dont recommend living here. ? I have been living here uncomfortably since a month after moving in. This company is not easy to work with. They also The towing company tag my Mustang that I parked in the garage and has a ***********, The tag said that I needed to move the car away from the parking lot even though as a ***********. Also been asking for a bathroom bath stopper for months about 4 months. ******* the office lady said they have no records. They even got the wrong day to move out on this letter, this company someone professional they have to fix this

Redhawk Ranch is NOT a BBB Accredited Business.

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