Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A woman called with a number which routed through our church operator. Therefore, we could not see who it was. She said that she was updating her records and just needed the number of the model of our printer from the front. She implied that we used them for ordering. Then she asked who was in charge of ordering and took my name. I am new, and thought the company we use for toner was using a middle man. She called later in the week and said our supplies were increasing in price and asked if I would like to order them prior to the increase. I gave her the email address of our accountant. She said someone would call to verify our address. When he called today, the number was re-routed again. The man talked to someone else in our office first before being transferred to me. He rattle off our address, and I told him I needed his phone number to verify that we used them. He then hung up on me. I then contacted our actual supplier who said that they were toner pirates and used predatory tactics in order to trick people into making large purchases. In attempting to contact them, the number online says the voicemail is full, and there is no contact e-mail listed. We have zero desire to order from them, and do not want any shipments from them.

  Business Response

  Date: 07/20/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  July 20, 2024
  ************************, Resolutions Consultant
  Dear ************************:
  
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  On 7/16/24, Corporate Warehouse Supply (***) contacted the Complainant, who stated that she was the authorized purchasing agent, and the order was placed.  She was told exactly what was being shipped to her, where it was coming from, ***, and the cost involved.On 7/17/24, another *** representative contacted the Complainant to verify the address and go over what was being shipped, the cost involved, and where it was being shipped from. On that phone call, the Complainant stated that she ordered by mistake and so we cancelled  the order.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.   
  *** is incredibly concerned with customer satisfaction and the reputation of our business. The fact that the Complainant knew our company name, phone number, etc indicates that *** was very thorough and transparent with the Complainant. There was no invoice created and no product was shipped. No money was paid, and no money is owed. We will remove the Complainant from our database to ensure no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                          

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a local government organization in the state of ******* and someone called one of our employees and stated that our printer toner was going to increase and asked if she would like them to send us one before the price increase. A toner was received in a Konica Minolta box (which we have a Florida state contract with). Since we have a contract, we do not have to pay extra for toner, furthermore, if we have to pay them for a black toner it would cost $70, not $489.85. This scam company claims our employee approved the toner order. On 6/24/2024 we received an email with a QuickBooks invoice and link in the amount of $489.85. That same day we contacted our Konica Minolta representative and when the rep heard the issue, mentioned that these were toner pirates. We called Corporate Warehouse Supply and the guy who answered was very rude and not helpful at all. We asked him for proof that the employee ordered it he said "Oh, you do not recall having a conversation with us on 06/13 over the phone?" The employee said, "No, I do not recall. We did not order this toner, we do not have a contract with your company". The man on the phone was very rude and said that he would not deal with dishonest people and the invoice will be sent to collections", then he said "This conversation is over" and he hung up. Then he continued calling and we did not pick up, the number is private, and it does not show on the caller ID. He was rude and threatening on the phone. He must have found our emails on our website as we do not do business with that company. Looking for a decision or advice to get this toner back to him and not have to pay this scammer out of taxpayer money.

  Business Response

  Date: 07/02/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  July 2, 2024
  Dear ************************, Resolutions Specialist:
  
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  On 6/13/24, Corporate Warehouse Supply (***) contacted *********************** who is not the Complainant, but who stated that she was the authorized purchasing agent, and the order was placed.  She was told exactly what was being shipped to her, where it was coming from, ***, and the cost involved. The merchandise was delivered on 6/18/24. On 6/20/24, *** emailed the invoice to the email address given to us for billing purposes at the time of the sale. On 6/24/24, *** spoke by phone with the purchasing agent to make sure she received the invoice and the toner. She stated that she had received everything and that the invoice would be paid within 30 days. Later that day, we received a call from the purchasing agent .  On that call, we were told that she had received the toner and the invoice, but that she has a service contract with another company that she gets her supplies from. She stated that she wanted to return the merchandise, since she ordered by mistake. Being that it was well within our 30 day return period, we authorized a return and offered to send a pre-paid return label, at our cost the very same day.  Instead we were directed to someone named ***** who said she would return the toner on her own, so we emailed the return instructions.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.   
  *** is incredibly concerned with customer satisfaction and the reputation of our business. We have cancelled the invoice,33282, and consider this matter closed as of the date of the merchandise being returned to our warehouse. There was no money paid and no money is owed on the invoice. We will remove the customer from our database to ensure no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                          

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate Warehouse Supply (CWS) has provided misinformation in this response at several points, they are not telling the truth. For starters, I never received an invoice to my email UNTIL 05/02/24. I did not see any type of invoice from the time the toner was delivered in March until May. Secondly, CWS has not once offered to send a pre-paid return label. In fact, when they were made aware that I was going to submit a complaint to the BBB on 05/31/24, they responded with this:

   

  The return process has been explained both verbally and via email. The toner must be shipped in a protective shipping box with protective packing materials the same way it was delivered to you. The return address is **********************************************. The return shipping cost is your responsibility. We paid to ship it to you under your authorization. You never would give an authorizable reason for return, but I still authorized this for you but the return shipping cost is yours. If this is not shipped by end of business Monday with a tracking number emailed to us collections efforts will continue as has been previously explained.

  Thank you,

  *********************

  Office Manager

   

  This was the very first time that this company had responded to me via email with anything other than an invoice. Also, theyve never explained anything to me verbally, because I have told them that I will not communicate with them unless it is in writing---which they refused to do until this email. As you can see in the email above, they did NOT offer to pay for any kind of return label. Furthermore, CWS has not once asked for our fax number, nor have they sent me any type of label via email. I have also never said that I do not get their emails, because I do.

   

  CWS did not try to resolve my issue.  They have lied about my actions, verbally harassed the pastor of my church, called our office phone incessantly, and they have proven to me that they are a dishonest company.

   

  *********************************

  Office Administrator

  for removal of my company's information from their database and a prepaid return label. Immediately after sending that email, I got another call from the private number. I emailed them again saying that I would not be communicating with them over the phone, email only. Since then, there have been multiple non-stop phone calls and invoices to myself and my coworkers. They will not communicate with me via email despite my multiple attempts, which is interesting considering one of my coworkers who spoke to a "*********************" recently, said that he said "email is best" when it comes to forms of communication. I have the box of toner unopened and unscathed, all I need is for them to send me a shipping label--which I have stated in my emails. This company uses misleading and scammy business practices to make a profit, and it's shameful that they'd do this to a church. We are a non-profit, I do not have the authorization to make purchases from companies we do not already do business with.

  Business Response

  Date: 06/30/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  June 30, 2024
  Dear ************************, Resolutions Specialist,
  
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  Corporate Warehouse Supply (***) contacted the Complainant by phone on 2/21/24, during which the customer placed the order. On 2/22/********** agent from *** contacted the Complainant to verify the shipping and billing info and to make sure the customer still wanted the merchandise.  The customer was told where the merchandise was coming from, ***, and how much it would cost. On 2/29/24, the shipment was delivered. On 3/1/24, the invoice was emailed to the email address given at the time of the sale for billing purposes. On 3/4/24, *** called the Complainant to make sure she received everything. She stated that she received the toner and the invoice, and it would be paid within 30 days. On 5/2/24, after not receiving payment, *** mailed and emailed a past due notice. *** then received an email requesting a return authorization even though it was past the 30-day return period.  We called the Complainant and she said she never got the original invoice even though she said she did on 3/4/24. To reach a resolution, we agreed to accept the toner back if they paid for the shipping label. We gave her the address and shipping instructions to ship it back on her own. On 5/31/24, we received an email requesting a pre-paid label for the return. In order to further work with the customer toward a resolution,we agreed to send a pre-paid label. We asked for a fax number, but they said they do not have one. We then emailed the label, but they claimed they did not get the emails, even though they previously received the invoices that we emailed. Then for the next month, the Complainant would not take our phone calls, and said they would only communicate via email, after they said they were not getting our emails when we tried to send them the pre-paid label. We then received this BBB complaint.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the Complaint do not occur at ***. 
  We are very sorry that the complaint was generated. If the Complainant had told us that they already had a supplier, we never would have shipped the merchandise in the first place.
  In the interest of customer satisfaction, I have cancelled the invoice, *****. There was no money paid, and there is no money owed. I believe *** tried to resolve the customers issue. If the customer wants to respond in kind by returning our product, we will accept it.  *** will remove the customer from our database to ensure there is no more contact.  
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                          

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate Warehouse Supply called our office from a "withheld" number. They knew all of our information on what suppliers we used and what copy machines/printers we use. This led me to believe that it was our actual supplier and being that I was in the middle of other calls, I told her to place the order. Another person calls the next day, I ask the price and when he tells me it is nearly $500 for toner and I told him that we did not want that, he immediately hung up. I tried to call back, the number they have listed on ******* and no answer. Not sure if they're still sending it, but I will not pay for this. They tricked me into thinking they were something else. Not interested, clearly a scam!!!!!!

  Business Response

  Date: 06/15/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  June 15, 2024
  ************************
  Resolutions Consultant
  Dear ************************:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  On 6/11/24, Corporate Warehouse Supply (***) contacted the Complainant with a cold sales call, during which the Complainant placed the order. On 6/12/24, another call was made by *** to verify that the Complainant still wanted the product. The Complainant was told where the merchandise is coming from and how much it would cost. The Complainant then cancelled the order, and nothing was shipped
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  After an initial sale is completed, *** has a second employee call the purchaser to confirm that they understand that *** is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the complaint do not occur at ***. Conclusory statements by the Complainant such as They tricked me into thinking they were something elseand clearly a scam!!!, are unwarranted and unsupported. The fact that the Complainant knew our company name disproves her accusation that we were posing as something else.    
  We are very sorry that the complaint was generated.  I believe that the Complainant may have us confused with some other less ethical company because we do not operate the way she described in the complaint. There was no invoice generated, there was no money paid and there is no money owed.
  We will remove the customer from our database to ensure there is no more contact, and we consider this matter closed.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have researched the address of this company it is a *** store not a Warehouse Company. I called the *** Store, and they confirmed this is a mailbox set up with them. The resolution we are looking for is to send this back and stop receiving invoices. usiness with him. Looking for a decision or advice to get this toner back to him and not have to pay this scammer out of taxpayer money.

  Business Response

  Date: 06/09/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  June 9, 2024
  Dear ************************
  Resolutions Consultant,
  
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  Corporate Warehouse Supply (***) contacted *********************** by phone, who stated that she was the purchasing agent for the copier machine on 10/11/23, during which the customer placed the order. The customer was told where the merchandise was coming from, ***, and how much it would cost. *** emailed the invoice on 10/19/23 to the email address provided by the purchasing agent at the time of the sale for billing purposes. The shipment was delivered on 10/18/23.We called the purchasing agent on 10/23/23 to make sure the product and the invoice were received, which she said they were. The purchasing agent stated that the invoice would be paid within 30 days. On 1/12/24, after not receiving payment within 30 days as promised by the purchasing agent, we sent a past due notice. On 1/22/24, *** then received a phone call from the Complainant, who stated that the purchasing agent, ****, was gone after the election and so was the old selectman, ******. ******, the new selectman, does not want to pay the invoice.The Complainant said she will tell ****** to pay or call *** to do a return. This office is obviously going through a intense transition after an election, so at this point *** is not pursuing payment of the invoice, but instead we are simply trying to facilitate a return so we can closed out this customers invoice. On 1/30/24, *** received an email from someone named ********, who stated that she wanted to facilitate a return. On 2/14/24, *** was finally able to reach ********, who stated that they have a new copier and want to return the toner for the old copier. We offered her a pre-paid return label, but she insisted on returning on her own. We gave her the address to return the toner to.She stated that this was satisfactory. After not receiving the toner back, *** tried to contact ******** on 2/22/24. *** tried to reach her and left voice mails at least 10 times from 2/22/24 to 5/31/24. We then received the BBB complaint on 5/31/24. *** called on 6/3/24 and the Complainant stated that she shipped the toner back to *** and that she will email the tracking number to us.On 6/5/24, we called the Complainant after not receiving the tracking information,but the receptionist would not transfer the call to the Complainant. As of 6/6/24, *** has not received the merchandise or the tracking information.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the Complaint do not occur at ***. Conclusory statements, such as This scam company and not have to pay this scammer are unwarranted and unsupported.  
  We are very sorry that the complaint was generated. I am sure that the changeover in staff after the election helped cause some confusion. If the customer had returned the product  as she promised or paid for it, this all could have been resolved months ago.  
  In the interest of customer satisfaction, we will remove the customer from our database to ensure there is no more contact after the return of the merchandise. *** will continue to try and reach the customer to process the return. We will consider this matter closed as of the date of the return of our product.  
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                         
  

  Customer Answer

  Date: 06/25/2024

   I saw your request to respond, and I read the companys response which is all lies. However, I sent the product back which is due to be delivered today at our cost of return shipping because he also lied about sending me a return label after he received the BBB complaint. I dont want to accept his untruthful response, but I dont want to continue to argue with this scammer either. So if he receives the product today and sends me an invoice of $0.00,  I feel that will be enough proof for him to stop harassing us and I will be willing to consider this resolved.
  
   
  
  Please dont consider this case closed now because he may then say he is not accepting the product and will make up an excuse to keep sending us a bill. I went a step further to ask him exactly how he wanted this sent back to give him no opportunity to reject the package.
  
   
  
  Thank you,
  
   
  
   
  
  *********************

  Business Response

  Date: 06/29/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  June 29, 2024
  Dear ************************, Resolutions Specialist:
  I have received your email regarding the complaint, ID: ***********************************, and have read the Complainants response. Please consider this as our response.
  Pursuant to BBBs stated policy of both parties working together in good faith toward a resolution, I will simply state the following:    
  On 6/20/24, CWS received the merchandise returned to our warehouse. We have cancelled the invoice, *****. There was no money paid, and there is no money owed. We consider this matter closed as of the date the merchandise was received at our warehouse. We will remove the customer from our database to ensure there is no more contact by Corporate Warehouse Supply.  Per the Complainants request we will send a zero balance invoice in the next few days.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                               

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/2023 **** called and stated that our printer toner was going to increase and asked if she would like them to send us one before the price increase. This was approved and we received it in Oct. We also paid for 2 more toners in December. ********************* called two weeks ago and asked if we needed anything I told him no, we still have the un-opened toners from Oct/Dec and would probably make it till well after fair/summer. Today I received 3 more toners. I called right away and spoke with *********************** who is the manager and told him we did not authorize this. He said ***'s notes state different and there is nothing he will do. I requested a return shipping label and ****** told me it was our responsibility and to me this is NOT RIGHT! There are MULTIPLE reviews with this very same occurrence. This is a HUGE scam and it's happening to multiple companies!

  Business Response

  Date: 04/20/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  April 20, 2024
  Dear ************************
  Resolutions Consultant:
  
  I have received your email regarding the complaint, ID: ************** 4/19/2024 and have read the complaint. This is the first notice of the complaint that we have a record of receiving. This has happened with your emails once before.  This has never happened before with any other BBB specialist.  It would be greatly appreciated if you could check your systems and/or protocols to remedy this as we want to respond as quickly as possible. Thank you in advance.
   Please consider this as our response.
  Corporate Warehouse Supply (***) contacted the Complainant by phone on 3/28/24, during which the customer placed the order. The customer was told where the merchandise was coming from, ***, and how much it would cost.The shipment was delivered on 4/8/24. That same day, *** received a phone call from the Complainant. She stated that she wanted to return the toner. It was well within our 30-day return period, so we authorized a return and set it up that day.  We offered to provide a pre-paid label for the return, but on 4/9/24, *** received an email from the Complainant stating that she wanted no further contact from ***, and she would return the toner on her own. The merchandise was received at our warehouse on 4/18/24.  On 4/19/24, *** received the 2nd notice from BBB.    
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the complaint do not occur at ***. Conclusory statements such as This is a HUGE scam are unwarranted and unsupported.
  We are very sorry that the complaint was generated. If the Complainant had been more clear about whether or not she wanted the shipment,as she was in the 2 previous orders that she received and paid for, we never would have shipped the merchandise in the first place. 
  As per the Complainants request, we will remove the customer from database to ensure there is no more contact. We will consider this matter closed as of 4/18/24, the date of the return of our product.  
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This email is in response to Complaint #********.  Firstly, I'd like to point out Corporate Warehouse has made several false statements in their response.  If I had not read the numerous reviews and case files on Corporate Warehouse Supply, I would think they have me confused with someone else.  Since I am aware that Corporate Warehouse Supply has had 29 cases very similar to mine filed against them with the BBB in the last 36 months, I have a better understanding of their practices.  I have never received any type of authorization to return this toner whatsoever, either verbally or by email.  They stated in their response they were waiting on our fax number.  CWS has never requested our fax number.  I am a bit perplexed as to why it has to be provided by fax in this day and age and can't be emailed as CWS already has my email address or by phone, which they have my phone number as well.  I am an elected official working in local government and I do not sit at my desk all day to answer the phone, however, I do have voice mail that I do check regularly.

  I would like authorization to return this unopened toner cartridge and subsequently close this case.  Below is all of my contact information.  Ideally, I would prefer it to be included in their next response to this complaint.  If that is not possible, please provide it by one of the following avenues:

  I eagerly await the authorization details.

  *********************'s Office                                                                                                                                                                                                           Attn: *************************, County Clerk                                                                                                                                                                                               **************************;                                                                                                                                                                                                                   ***********, **  37617

  Email:  **********************************************

  Phone:  ************ (Please leave authorization to return on voicemail if no answer)

  Fax:  ************

  Thank you

   

  he stated she took the call from Corporate Warehouse Supply and she thought it was our vendor that we lease our copier through. I have both called and emailed Corporate Warehouse Supply and explained that due to the fact this was an unsolicited sales call, I would be sending the ink cartridge back and asked for a return authorization code. They refuse to give me one stating I contacted them too late. As I said before, the first invoice I received from them was on 07/07/23 and was stamped past due, so there is no way I could have contacted them within their time frame. The company I lease my copier from says this is a known company that scams people and that I should not send the toner back until I get authorization from them. They are now threatening to turn me over to collections. I have the unopened cartridge and would appreciate your help in getting authorization to return it and for the invoice to be voided. I would appreciate any help you can offer.Thank you,************************* *********************

  Business Response

  Date: 11/28/2023

  Corporate Warehouse Supply
  ************************-178
  ********, **  *****
  November 28, 2023
  ************************, Resolutions Consultant
  Dear ************************:
  
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  On 4/24/23, Corporate Warehouse Supply (***) contacted *******************, who stated that she was the authorized purchasing agent, and the order was placed. *** is not the Complainant.  She was told exactly what was being shipped to her, where it was coming from, ***,and the cost involved. On 4/25/23, another *** representative contacted *** to verify the address and go over what was being shipped, the cost involved, and where it was being shipped from. After *** authorized the order, *** shipped the order on 4/26/23 and it was delivered on 4/28/23. On 5/1/23, *** emailed the invoice to the email address given to us by ***, for billing purposes. The email address turns out to be that of the Complainant.  On 5/3/23, *** called the Complainant to make sure she received the merchandise and the invoice, which she stated that she did. She also stated that the invoice would be paid within 30 days. On 6/29/23,after not receiving payment within 30 days, *** mailed a past due invoice. On 7/6/23,we received a call from the Complainant, stating that *** no longer works there.On that call, we were told by the Complainant, that she has a service contract.She stated that she wanted to return the merchandise, since *** ordered by mistake. The Complainant stated that she would not pay for the toner but would look for it so it could be returned to ***. On 7/24/23, after not hearing back from the Complainant, we left the Complainant a voice mail but we never heard back, so on 10/3/23, *** emailed another invoice to try to get a response. On 10/9/23,the Complainant finally took our phone call and stated that she still has not found the toner. On 10/26/23,*** explained that we are still authorizing a return and we gave her the address to return the merchandise to if she finds it. On 11/13/23 *** called the Complainant again to explain that we never received the toner and we asked for the tracking number. On 11/14/23, we received this complaint.The Complainant is now saying that she has the toner and just wants return authorization.She already has return authorization from our end, but we just need her fax number to send it to her. *** has not pursued further collections because the Complainant gave us the impression that she was trying to work with us.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.   
  *** is incredibly concerned with customer satisfaction and the reputation of our business. We have cancelled the invoice, and consider this matter closed as of the date of the merchandise being returned to our warehouse. There was no money paid and no money is owed on the invoice. We will remove the customer from our database to ensure no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                         
  

  Business Response

  Date: 12/23/2023

  Corporate Warehouse Supply
  ****************************
  ********, **  *****
  12/23/2023
  **************************
  Resolutions Consultant
  Dear ************************:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  BBB and Corporate Warehouse Supply (CWS) have closed this matter. Evidently, the Complainant missed the deadline to respond and the case was closed. Now it has been reopened based on the idea that the Complainant needs return authorization. In my initial response, we did give return authorization.  
  CWS has provided a pre-paid return label and the product was returned to our warehouse on 12/18/23, after months of delay on the part of the Complainant.  The Complainant was not involved in the ordering or in facilitating the return, and has no basis to make unwarranted and unsupported negative statements about CWS.
  We find this complaint to be frivolous. We stated in our response that the toner was authorized to be returned. We have provided a pre-paid *** return label that has been used and the product has been received. The invoice has been closed out. The complainant was not the person who ordered or returned our product. We still find this matter closed with no productive reason to engage in this further with persons not involved in the ordering or resolution, but only informed by hearsay and second-hand knowledge.
  Once again, we have cancelled the invoice, and consider this matter closed as of the date of the merchandise being returned to our warehouse.  There was no money paid and no money is owed on the invoice, number *****.  We will remove the customer from our database to ensure there is no more contact by CWS.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 20869127
  
  The entire response is completely untrue.  I was never provided with an Return Authorization Code or permission to return the product and I was never provided a prepaid return shipping label.  My office paid for the shipping of the toner and I can provide proof of that.  Why would I pay for shipping if I had a prepaid shipping label?  I am completely done dealing with this, however, I do want to go on record stating CWS has grossly distorted the truth in this issue.  I have read all the reviews and comments of the numerous other cases filed against them and I see that this is a common theme found in all of them.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/17/2024

  Corporate Warehouse Supply
  ************************-178
  ********, **  *****
  January 17, 2024
  **************************
  Resolutions Consultant
  Dear ************************:
  I have received your most recent email dated 1/11/2024 regarding the complaint, ID: ********. Please forgive the delay in responding as my office was closed during inclement weather. Please consider this as our response.
  In your 1/11/2024 letter you mention a rebuttal by the Complainant to my 12/23/2023 response and her continued dissatisfaction. Due to my lack of response, you decided to close the case as unresolved.
  I have no record of receiving an email from you between 12/19/2023 and 1/11/2024. Please send me the email in question.so that I can respond.Please re-open this case so that I can successfully resolve this matter, which can only be done with both parties participation in good faith.
  
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************              

  Customer Answer

  Date: 01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We, like others I have just read about, fell victim to the same business practices that CWS seems to employ. They called us on several occasions inquiring about our copy count. At the same time our legit company was calling about the same thing. They also told us that "they had put one toner aside for us as the price was getting ready to go up". I received the toner last week, never opened it because I realized it was a scam. Called the company we bought our new copier from and they confirmed that we do indeed get our toner free with the purchase of our new copier. I received the invoice in email for well over $450 for ONE toner and immediately emailed them that we get ours free, the product is unopened and I would request a return shipping label. Like everyone else on here, they said an employee had agreed, etc. I want to know how they get employee names ? They asked if I had a recording of the phone call ? No, we don't record our phone calls. Why is this place any different than Amazon, etc - you get a product you don't need, you send it back and get a full refund. I just want to send back the unopened toner, we will not use it, and I hope others will learn from this. They are sneaky and use the same misrepresentations with everyone. Scamming local governments who pay bills with tax payer money. Nice job CWS.

  Business Response

  Date: 10/01/2023

  Corporate Warehouse Supply
  ************************-178
  ********, **  *****
  October 1, 2023
  **************************
  Resolutions Consultant
  Dear ************************:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  On 9/14/23, Corporate Warehouse Supply (***) contacted *******************************, who is not the Complainant, but who stated that she was the authorized purchasing agent, and the order was placed.   On 9/19/23,another representative from *** contacted ********************** to go over the shipping info and to verify that she still wanted the toner to be shipped.  ********************** was told exactly what was being shipped to her, where it was coming from, ***, and the cost involved. On 9/21/23,the toner was delivered. On 9/25/23, *** emailed the invoice to ********************** at the address given to *** at the time of the sale for billing purposes. *** also emailed the invoice to her accounts payable, as requested by ********************** at the time of the sale. Later that same day, we received an email from the Complainant stating that they had a new copier, and they would like to return the toner that we sent them. As it was well within our 30-day return window, we agreed to provide the Complainant with a pre-paid label for the return, but the Complainant would not comply with our one condition, which is to provide the make and model of their new copier. We do this to make sure we are retrieving the correct merchandise and not toner that goes with a different copier. When we send the label with the instructions, we also state the part number so that there is no confusion regarding what we are retrieving. The Complainant would not comply with our request, but instead *** then received the BBB complaint. Without receiving the information requested, but in an effort to resolve the matter, *** faxed the pre-paid return label to the Complainant on 9/27/23 using the number provided.but so far, the label has not been used.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.  
  *** is incredibly concerned with customer satisfaction and the reputation of our business. Statements such as They are sneaky and I realized it was a scam. Are unwarranted and unsupported.
  We have cancelled the invoice, and consider this matter closed as of the date of the merchandise being returned to our warehouse. We welcome the Complainant to respond in kind.  There was no money paid and no money is owed on the invoice. We will remove the customer from our database to ensure there is no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                          

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate Warehouse Supply poses as your toner supply company and sends toner with an invoice. I asked questions such as how much toner have we been going through a question I would only ask if I had ordered from them before, clearly. They answered it with saying they didnt have that information right now, not saying this would be our first order, clearly deceiving. I received the toner on 6/20/23, the invoice does not have a price on it. I emailed them that day for a return label. I was not contacted about it until 6/27/23 and the person gave me a bunch of garbage about the 30 day return policy, said I was approved for return and said they required a fax number for a return label. Total garbage, no one even has faxes anymore, but I gave them a fax number and still no return label and its 6/28/23. My office also probably blocks scam phone numbers so who knows if the fax would even go through. A legitimate business would email a return label. This is going to go to the Attorney General. Send the return label, get rid of your scam invoice and take us off any call list. Invoice *****

  Business Response

  Date: 07/08/2023

  Corporate Warehouse Supply
  ****************************
  ********, **  *****
  July 8, 2023
  Resolutions Specialist
  Dear Resolutions Specialist:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  On 6/12/23, Corporate Warehouse Supply (***) contacted the Complainant, who stated that she was the authorized purchasing agent, and the order was placed.  She was told exactly what was being shipped to her and where it was coming from, ***. She was told the cost involved. On 6/13/23, another *** employee called the Complainant to verify the shipping info and gave the price again and where it was coming from, ***. On 6/14/23,*** shipped the toner to the Complainant and mailed the invoice. The merchandise was delivered on 6/20/23. On 6/20/23, *** received an email from the Complainant stating that she ordered by mistake and needed a return authorization.Being that it was well within our 30 day return period, we  responded to her email that we will authorize a return. *** faxed a return label to the Complainant, at our cost, the very same day.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.   
  *** is incredibly concerned with customer satisfaction and the reputation of our business. We have cancelled the invoice, and consider this matter closed as of the date of the merchandise being returned to our warehouse, 7/1/23. There was no money paid and no money is owed on the invoice.We will remove the customer from our database to ensure no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I would like to address some inconsistencies in the response from CWS. On 3/13/23 I was not informed of the cost. If I had been prior there is no way I would have made the order. On 3/14/23 I was not contacted to verify that I still wanted the product. I was asked if I would like the invoice emailed to me like normal. On 3/22/23 I never stated that I would pay the invoice within 30 days. I had not received the invoice and had to verify my email address with the person on the phone. I then received an email and told the person on the phone I had and the call ended. About 5 seconds later I opened the email and saw the invoice. That is why I called and left a message for an immediate call back. After that I was in the process of contacting BBB. I was also not encouraged to file a complaint. I was told that there had been several within the past three years so there was a pattern. On 3/23/23 I was contacted by CWS and was called a liar and threatened with lawsuit for slander. I was not offered a return label until I asked for one after I told the man I would not be screamed at anymore. I consider this matter closed and will not be doing any business with CWS in the future.   

  
  
  Sincerely,
  
  ***********************

  be paying the invoice!

  Business Response

  Date: 03/29/2023

  Corporate Warehouse Supply
  ****************************
  ********, **  *****
  March 29, 2023
  Resolutions Specialist
  Dear Resolutions Specialist:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  On 3/13/23, Corporate Warehouse Supply (***) contacted ***********************, the Complainant, who stated that he was the authorized purchasing agent,and the order was placed.  He was told exactly what was being shipped to him, where it was coming from, ***, and the cost involved.On 3/14/23, the next day, another person contacted the Complainant to once again go over the order and all of the information to verify that he still wanted the merchandise. On 3/20/23, the toner was delivered. On 3/21/23, *** emailed the invoice to the Complainant at the address given to *** at the time of the sale for billing purposes.  On 3/22/23, *** called the Complainant to make sure he received the merchandise and the invoice.On that call, the Complainant stated that he had received the product and the invoice, and that it would be paid within 30 days.  Later that same day,  we received a call from the Complainant who left a voice mail for us to call back ASAP.  We called back the Complainant, but we were put on hold for 8 minutes.Then the receptionist came on and said he would call back. We waited 10 minutes and called back again and were put on hold again. We never did get a call back.On 3/23/23, the next day, we received the BBB complaint. On 3/23/23, the same day, we called the Complainant to offer a return label at our cost, but he kept saying that we never gave the price and did not give our company name.  He said he called the BBB and was encouraged to file a complaint against us, even though we were trying to resolve the matter. On the same 3/23/23 phone call, the Complainant finally agreed to return the product. *** faxed the return label to the Complainant on 3/23/23.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.  
  *** is incredibly concerned with customer satisfaction and the reputation of our business. We have cancelled the invoice, and consider this matter closed as of the date of the merchandise being returned to our warehouse. There was no money paid and no money is owed on the invoice. We will remove the customer from our database to ensure no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager