Business ProfileforSnowmass Vacations

After travel to 80 countries over several decades, this is the first time we have ever had an issue with a stay. This was a 2 week stay. We arrived to a filthy and unsafe place for us and our 3 young children. Below are a handful of the issues we encountered. We notified them about these issues on the 2nd day of our stay there. They fixed one switch (which took three days and several visits) and a TV issue. And even to do that it was highly disruptive and disturbing during our vacation because we had to leave the unit and they were slow to communicate and resolve things. -they intentionally used a picture not associated with the unit on the website listing, which was the only reason why we booked the unit. This helped them charge a higher rate for the unit. They should issue a full refund for this fraudulent action alone. - the switch for the master bath vent was broken when we arrived and stuck in the ‘on’ mode so we had to sleep through this extremely high noise the first night from the vent fan. - we found someone else’s used contact lens on the floor (pictures attached) - we found someone else’s nail extension on the floor - the stove didn’t work the first two days - the bathroom has mold in the shower and looked so bad we had to wear flip flops to shower - electrical outlets lacked a cover plates required by code and put our kids lives in danger - several bugs were in the unit - the dishwasher leaked a gallon of soap bubbles twice (see pictures) - there is so much filth and dust in the unit that all five of us got sick and started sneezing all the time and we avoided being inside except to sleep We were celebrating our wedding anniversary and this property completely ruined it. And we paid them almost $5,000 to stay there. Sadly it has now been 10 days and they are acting like nothing was wrong & have not even applogized. We have given them proof of pictures, phone calls, texts, etc. that we complained during our stay.