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Business Profile

Credit Union

Power Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Power Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Power Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a car loan through Power Credit Union and from the beginning they have been difficult to deal with, unorganized, and they never should have given as much money as they did towards this loan in the first place. But I was naive and they took advantage of that. I was supposed to pay off my loan this May and in February I noticed my account balance was over $3000 and there was no way I would be able to pay that off with my $294.10 monthly payments so I called to ask why my account balance was so high. The person I spoke with claimed she "wasn't sure why it was so high as her records also reflected I was to pay it off in May" and she would have someone call me back. Several weeks went by and I heard nothing so I called again and there was no update but someone was "working on it" then over a month later I was finally told that it was due to an insurance policy they had applied to my account so I had to supply them with proof of insurance which I did. Then I called back again asking if the charges had been removed and the claimed because everyone was short staffed they couldn't remove it quickly. Then they sent me a letter stating they would be adding additional insurance again so I provided more policy information. Finally, April 28th I called to get my account balance so I could make my final payment and I was informed that my balance was still high and I received information that this was due to late payments and the insurance. This was the first time during my entire loan that anyone had mentioned late fees being applied to my loan, so I explained to them that I would like all the information in regards to my loan to dispute the charges and now they are attempting to tack on additional "late fees" because it is the end of my loan and they are requiring payment in full. I feel as though they deliberately withheld information from me when I inquired back in February to back me in a corner and make it impossible for me to dispute the charges on my account.

    Power Credit Union is NOT a BBB Accredited Business.

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