Business ProfileforEffectv

Effectv engages in unorthodox business practices with respect to television industry established protocol. Televison industry established protocol provides for the following. Number one an advance schedule so that clients can know when their commercial will be airing. Number two mid campaign updates so that clients can monitor progress. In essence, Effectv provides no real proof that commercials are being placed according to the client's needs and desire. Sales Representatives are grossly unprofessional as they do not return calls or provide proper updates. The fact that Effect does not provide relentless transparency, it creates a nightmare for ************************* **** with respect to giving customers proper updates. Proof that commercials aired are being manufactured by Effectv not consisting of actual time stamps showing proof that the commercial actually aired. Attached to this complaint is an email that *************** Services sent to management at Effectv as a cry for help due to their horrible customer service. Please review the email sent to a supervisor with Effectv to see our frustration with the process. In closing, Effectv's inability to provide quality service has caused ********** (************************* ****) to suffer financial injury because our clients are not willing to continue on with us due to obvious frustration. In addition, their systems through their own admission frequently malfunctioned causing additional damage.