Business ProfileforMcCormick Mechanical Inc

I filed a service request with ******** **** ****** day assigned McCormick to come out and service my ceiling fan the tech came out said it was an old fan and that I need to replace it but he needed to get up there to take pictures of the wires in order for it to be covered by *** I told him I don’t think that’s the problem I’ve researched and found that the fan receiver for the remote blinks off and on the fan does not work has several complaints about the remote with the same situation I explain to him it was not the fan it is doing the same thing that everyone else had reviewed about the receiver in the fan ceiling and it needed to be replaced I had explain that to McCormick when I called to make the original appointment and she said she was going to send out a technician anyway that she didn’t know that he would replace the receiver but she wanted to send somebody out anyway Tech did not replace a receiver he just said it was bad just by looking at it now I try to get a hold of *** they are outsource to a different country and McCormick said they do not work directly with ******** **** ****** and they said they would give me a new fan but it’s totally Worthless to us The ceiling fan they want to give us is very generic and basic which has strings to function it which the ceiling fan is 9 feet to 10 feet tall so that is not an option for us since I am 5 foot I want my money back I don’t care if they have to go through *** they have a contract with them they should take care of it because I can’t take care of it when *** representatives don’t even understand what I’m trying to tell them and they just keep emailing McCormick again and again an never follow up with me it is so frustrating I can’t believe that McCormick receptionist yelled at me hung up and said she was not going to Refund *** so we can get our $100 deductible back she was very rude and hateful this needs to be escalated to a higher management or owner