Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Storage Units

Falcon Storage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On their website, it has a summer sale of a discounted rate. My 10x10 should have been $89 a month for the first 3 months. I am being billed $200 a month. When I called they said I should have told them that I wanted that rate. However, nothing on their website suggests that I needed to do that. They were very rude and unwilling to honor the price on their own website.

    Business Response

    Date: 07/31/2023

    Dear Better Business Bureau,


    The customer states that there was a special online when they rented the unit.  We have specials and change them on a regular basis.  Our specials are exactly like a grocery store coupon.  If you use the coupon, you get the special.  If you don't then you don't get the special.  If you go to a grocery store, the grocery store, and many other businesses, don't automatically give you the lower price they have online or on their website at checkout.  You have to either bring in the coupon or notify the business that you found the price lower online.   ********** any many other companies have different prices at the store VS the price you can pay if you use their app or website.

    Secondly, the website calls for the reservation to be made online.  The customer did not make the reservation online, they came into the store.

    I'm sorry the customer feels that we misrepresented something.  Like every other business, we use websites and other avenues to advertise.  We use the data to determine the effectiveness of our advertising.  Prices change frequently and the store software is not set up to manage nor track online/internet advertising.  It's why we have a button to "Reserve" the unit online.

    Thank you.

Falcon Storage LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.