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Business Profile

Landscape Contractors

Taylor Brothers Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have patiently been trying to work with the owner to replace my dead tree and fix the broken hardscape retaining wall he built. The original work was done in the Spring of 2022 and I immediately began having problems with these two items. In the Spring of 2023 when everything was still under warranty major issues with the hardscape retaining wall began to take place. I have numerous emails, photos, text messages with our exchanges and his failed promises. My latest correspondence was in January 2024 when I asked if we could look at scheduling the work they agreed to do. Fix the wall and replace the tree. Now he and is brother will not respond to any messages. I know that the owner *****, has had health issues, and I have been patient and dealing with his brother **** Neither one will respond or schedule the work. I have a ton of documentation for the last 3 years. I would like the matter resolved or a full refund for the tree and the hardscape retaining wall so I may find another contractor to do the work. Which by the way, no one wants to do either because they do not know what they are getting into . I have a TON of documentation I can upload and copy, but thought I would start with the Certified Letter I sent last Spring. I also have the correspondence from then until now if we should setup a meeting to review. They do not stand behind there work as they claim.

    Customer Answer

    Date: 06/06/2025

    The last communication I recevied from ***** Taylor was on 5/16/2025.

    Please let me know if you need additional information.

    Thank you,

    ***

     

Taylor Brothers Landscaping is NOT a BBB Accredited Business.

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