Business ProfileforBlue Sky Animal Clinic

My experience with Blue Sky Veterinary Clinic up until now has been a pretty good one. My dog successfully endured surgery during the covid protocols, and I was pleased with all aspects of service, medical, and business. Then, in my opinion, I had the severe misfortune to be assigned to a DVM named Kelly B******. During the initial emergency assessment, she seemed to be reasonably skilled. It was pretty easy for my wife and me to dismiss what we considered her abrasive and absolutely arrogant demeanor. Later there was a phone call with her regarding the next steps to diagnose our pet. I perceived this conversation to be one of the worst representations of a business that I have ever seen. DVM B****** was, in my opinion, callous, dismissive, and completely unwilling to listen to my wife and me. I even asked her if she was trying to get rid of us as customers on three separate occasions. After another examination before an ultrasound through **** ******* **********, Kelly B****** missed a salient point from her original assessment (distended bladder), making all of her perceived arrogance unfounded and, in our opinion, made her look incompetent and foolish. If one bad apple ruins the barrel, then DVM Kelly B****** has the potential to ruin Blue Sky Veterinary Clinic in Loveland. Their name is permanently be tarnished in my book until they get rid of Kelly B******. Note: The misdiagnosis is proveable by the visit notes. The rest of this report is my opinion and personal experience designed to spare future customers the anguish my wife and I endured With Blue Sky Veterinary Clinic, represented in this case by DVM Kelly B******.

At Blue Sky Animal Clinic, we strive to provide our clients with compassionate, quality care for their pets. We are sorry that in this instance we did not achieve the client’s expectations. We hope to use this experience as a teaching moment for our staff to improve our communication skills for our customers.