Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my tax documents to Barry *** at the beginning of April. He filed an extension for me and was supposed to file my taxes during the summer before the extension deadline of Oct 15. Barry had said the return was efiled in September but it never was. I have not been able to get ahold of Barry or anyone at his office. I paid him about $290 which I am now out of because I will have to file again. I will now also not get my Colorado refund of $1600 because that had to be filed by Oct 15. Please advice

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Buzz for filing my family taxes for 10 years. I always drop my documents off with my appointment early February and give him plenty of time to file. I even approved an extension knowing I would owe this year. I waited until summer to follow up and find out the status of my filing, his secretary kept assuring myself and my parents who also use Buzz that we were at no risk to miss any deadline and that our ***** refund would be received and all deadlines would be met. Well I kept calling, and come to find out about a week ago (October 2024), nothing had been filed and we would now also not be receiving our ***** refund ($1,600!!!). Not only were we lied to, it costed our family a significant amount of money!! My parents also had this same situation happen, costing them the loss of the refund plus their filing fee! Now we have to hope we don't receive IRS penalties or letters on top of missing our ***** refund! This is unacceptable. All he did was say it was a staffing shortage, but he had plenty of options he could have used rather than just letting us miss the deadline! He had our taxes almost a full year, plenty of time to file within that timeframe.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has still not filed our 2023 tax return, although already paid for such. He has cost us our ***** refund, due to the delay in filing our return. He will not return phone calls and has no staff whatsoever.

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We gave our tax documents to Buzz at the beginning of February. He initially quoted us $300 which we agreed to. In April he told us he needed to file an extension, which was odd because our taxes were pretty straight forward. In September we received a call that they were finally filing our taxes and that now we owed $450 because they needed to file the extension. We were a little put off by this since we had everything to them with plenty of time to not file an extension, but paid the $450 anyways. A couple of weeks later we received a letter from the IRS that an extension was never filed and now we owed a penalty of around $1000 for filing late. We contacted Buzz and he said that because he had turn over with staff that things were missed and that he would write a letter on our behalf. Two months have passed and we have heard nothing and he just sent an email that he would now write a letter. We do not want to be on the hooks with the IRS, but this is quite ridiculous that we are going to end up paying a late fee that we should have never incurred!! AND we had to pay an additional $150 for him to file an extension that he never did.

  Business Response

  Date: 12/05/2022

  ****** *** ****
  RE:******* ******
  
  First, we do not charge for extensions.  They are free.
  Second, it is true my three secretaries all quit at the same time.
  I hired another secretary who could not work because she was in
  a car wreck.  Finally I hired two more secretaries to file the extensions
  but they did not.
  I am now writing letters to the IRS and Colorado Department of Revenue
  asking them to waive the penalties.  I will pay any penalties that are not
  waived.
  
  Barry L Zaiger
  

  
  

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me pending that Mr. Zaiger pay us back for the penalty fees that were paid already. We were notified by the IRS on or around November 13th that the request for removal of the penalty fee would not be granted and it was our responsibility to pay the fine. In order to not continue to be charged interest and to not have fees due to the IRS, we paid the fine. The total fine was $876.25. I expect that this will come as a check to our address as soon as possible. I have attached both the IRS bill as well as the receipt for payment. 
  
  
  
  Regards,
  
  
  
  ******* ******

  Customer Answer

  Date: 01/05/2023

  Hi,
  Part of the resolution of this case was that Buzz (Barry) Zaiger offered to pay the penalty fees that we incurred. I previously included the documents showing the fees and the receipt showing that we had paid them. It has been a month and I haven't received anything. I'm concerned that this has fallen through the cracks and I'm not going to receive the almost $900 that was promised. I no longer feel that this case has been resolved with the lack of response from Buzz. Can you please help?
  *******

  Business Response

  Date: 02/07/2023

  Clay
  Please let us know if you need anything else.
  Thank you
  Jean
  
  Response to ********* complaint
  First of all we do not charge to file extensions.
  Here is what happened last year. All of my staff quit in January. Maybe because of
  the pandemic. I hired one more person who was in a car wreck on her first day. I hired two more employees after she left. They were a disaster. I just did what I could the rest of tax season.
  Finally because of the Viet Nam draft. People were not going into accounting. They went into engineering instead. That problem caught up with us in 2021. I could not find employees. All the CPA's in Loveland died or quit and the CPA's that were
  still around were not taking new clients.
  I thought we had explained to the new clients that we could do the returns but they would have to be extended. We did not get returns done by April IS.
  
  

  Customer Answer

  Date: 02/07/2023

  Complaint: 18381374
  
  
  
  I am rejecting this response because he does not offer to fix the problem that he created. In the first response from Buzz he said that he would be willing to pay the penalties for not filing the extension that he says that he does. I accepted this; however, I never received the money from him. I submitted the receipt for the close to $900 that we paid to the IRS for the lack of Buzz's office to do their job. I'm sorry that the Viet Nam war has left you with fewer CPAs, but I shouldn't have to pay an additional $900 because you couldn't do the job that you said you could. If this can't be resolved through the BBB I am prepared to go to small claims court. 
  
  
  
  Regards,
  
  
  
  ******* Martin