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Find a Location

Sprague Structural Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSprague Structural Solutions

    Concrete Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/26/2024

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sprague Structural Solutions repairs cracked, sunken, or uneven concrete, including: Driveways, Sidewalks, Walkways, Patios, Porches, Landings, Floors, Slab Foundations, Pool Decks.


    Business Details

    This is a multi-location business.

    Find a Location

    Sprague Structural Solutions has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      5605 McWhinney Blvd, Loveland, CO 80538-8826
      BBB File Opened:
      7/2/2020
      Years in Business:
      4
      Business Started:
      8/13/2019
      Business Incorporated:
      8/13/2019
      Accredited Since:
      1/26/2024
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      17
      Alternate Business Name
      • Sprague Structural Solutions, LLC
      Business Management
      • Mrs. Amanda Sprague, Co-Owner
      • Mr. Matthew Sprague, Co-Owner
      • Jessica Matthews, General Manager
      Contact Information

      Principal

      • Mrs. Amanda Sprague, Co-Owner
      • Mr. Matthew Sprague, Co-Owner

      Customer Contact

      • Mrs. Amanda Sprague, Co-Owner
      Additional Contact Information

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/27/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I hired this business to repair my driveway and sinking back step. And initially I was pretty happy they gave us some pretty reasonable quote of $4,661. Seems reasonable right? Well due to weather we had to split up the front and the back which resulted in us making three or four separate payments. Being the deposit, and other being for the front, and one being four the back, and the last being for the alleged outstanding balance. Well after they completed work on the back, They decided a week later to send me an email that stated I owed them another 917. According to the contract we were to pay upon completion of the work which we did. So for them to be calling, emailing while continuing to have inaccurate information is really suspect to me. And when I called to make another payment for the fourth time of the alleged 917 that I owe them, they couldn't offer. An explanation is to what happened other than "we're sorry." Then tried to put all the blame on the guy that did the work that collected payment while not taking responsibility for the emails that I received telling me to disregard the alleged outstanding amount. Because to me an estimate is an estimate and not necessarily the entirety of the bill. Sometimes you don't need as much material so maybe it doesn't cost as much, but when I asked that question. Bethany just said she didn't know. So I would like either the owner or somebody that is actually in charge to give me an explanation as to what happened and why, because honestly it's really shady to me and I am not happy. And yes, I understand mistakes happen but your inability to provide me with a reason other than oops, Sorry is unacceptable. And yes you're probably just going to site the estimate but when you tell me the foreman can't give me a reason as to why it was a different amount. Sounds to me like there's some shady stuff going on here. Like maybe you didn't need as much materials and that's why it wasn't as expensive and you're overcharging.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JOHN S

      5 stars

      11/11/2022

      We are very satisfied with the entire process to protect our new home's concrete garage, driveway and sidewalks. Moving from Las Vegas, NV to Loveland, CO, our realtor strongly recommended getting our garage and driveway's concrete sealed and protected from the snow and winters (which we were told to expect to be quite cold!) because the Magnesium Chloride used in the snow melt out here actually eats away at any concrete whenever it melts from the underside of your minivans and pools, sits and evaporates on the concrete surface. So I began the process of researching concrete treatment thinking I'd try to DIY it myself first. However I quickly discovered that it just isn't that easy and that professionals use tools such as an electric caulking gun that applies consistent compound without a complete mess - which was my first result. I calculated that it is a worthwhile investment that would prevent inevitable damage if left untreated. So I researched online, selected the best reviewed businesses and scheduled interviews with quotes. Sprague Structural Solutions was the only one that seemed like a real reputable business. For us and our investment, we wanted to really hire the best just in case we had any issues in the future. Although Sprague Structural Solutions happened to be the most expensive, I felt most comfortable that they would do the job correctly - and only one time needed to do it. They provided the best materials to educate myself on their processes, workmanship and warranties they offered. For both the appointments (surface sealant treatment and joint sealant application) a team of professionals came with a company branded covered trailer with specialty tools and various products for the surface pre-treatments and product applications. Lastly, everyone we dealt with was very professional and friendly. It was a pleasure to do business with Sprague Structural Solutions and only wish that every business I deal with acted in the same way.

      Local BBB

      BBB serving Northern Colorado and Wyoming

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