Business ProfileforDrivetec Automotive, LLC

I took my car in on 2/12/24 & requested to have front brakes done & an oil change. Upon pick up that day, the car was making a loud squealing, metal on metal, noise. We gave it some time, to see if the sound would improve. I called on 2/14/24 & spoke w/Michael, who said everything went fine with the brake job & new brakes can be a little noisy. I called again on 2/15/2024 as the sound was loud & unbearable. I expressed this wasn't a normal, and wanted the car rechecked. They checked the car the next day & reported back the front brakes were installed correctly, and the sound was coming from the rear brakes. I was told on 2/12/24 that the rear brakes were ok, but would require attention in the future. 4 days later, I'm told now the rear brakes are recommended to be replaced. I questioned that the sounds did not start until after they had done the front brakes, and this didn’t make sense that doing the front brakes would cause the rear brakes to squeal. We hesitantly agreed to the rear brake job. The sounds continued after the rear brakes were done. I called on 2/21/24 to let them know that we were continuing to have the same problems. I got the car in that day & took their tech on a test drive to ensure he would hear the sound. At that time, they replaced the front brakes. The sound continued after we picked the car up. Given the difficult time we were having with getting any answers, we informed DriveTec that since they cannot find anything wrong, that we were taking the car to another mechanic for a 2nd opinion. This mechanic found that the brakes were incorrectly installed. I called DriveTec the next morning to discuss this. I went in person to talk to Lee, as I was told that he can’t talk on the phone due to hearing loss. Lee does not believe the report that I received from the ******* mechanic. I intend to have the repair done at *******, and am requesting a refund for the brakes done at DriveTec. This amount is $1208.66 minus labor cost for the oil change.