Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worldwide Moving Systems LLC moved our household from ******** to *******. We had a **** square foot home filled with furniture and personal property. In the process of the move, our personal property were stored in Worldwide Moving Systems storage facility, waiting for a driver and team to move our possessions to *******. We were told that our belongings were being Stored in a warehouse. Months later the company said they dont know where our belongings are and are in the process of locating our belongings, to start the process of moving to *******. An employee had the wrong name on our personal property, which contributed to the months long search for the location. Finally our personal property was found in a trailer storage facility. Due to the lack of security and not having been stored in a warehouse, the storage trailer was broken into and our boxes were broken into and objects were stolen. Finally, our belongings were loaded and transported to *******. Upon arrival we noticed scratches and damage to multiple pieces of furniture. We estimated the repair/replacement costs to be $1800.00. We now have a claim and 6 months later have not received compensation. We had extensive damage to furniture that had Never been damaged and our claim is a small representation of money owed to ** for the careless and negligent manner of which our possessions were treated.

• Initial Complaint

  Date:02/24/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $12000 for a move to NM from Boulder County last May. We had a 3 bedroom home with a partial pack. ****** and **** did an awesome job doing the dish pack, ran out of materials but assured us that the movers would finish the next day. Said moving crew showed up late with a small uhaul truck instead of the one and done truck we paid for. They had not been appropriately informed about what they were doing nor did they come prepared to pack anything. The three guys got in a fight with each other, the driver threatened to leave, my husband, family and neighbors ended up helping to load the two trucks. Yes, they had to send a second truck and yet many of our belongings had to be left because there was no room on the truck. Extremely traumatic. Skip a few days to the delivery.An interstate van showed up as the drivers local crew arrived. He was very nice, extremely exhausted (******) and promptly had to go to sleep so he could keep driving that night. It was explained to us that the two uhaul trucks had been unloaded in ******** at their warehouse then repacked onto the semi. The local crew were amazing and beyond professional so none of the mess was their fault. And by mess I refer to the thousands of dollars of items that were broken beyond repair, damaged due to not being blanketed or wrapped, or actually stolen. This in addition to all of the things left in ********. We have filed a claim and I continue to contact ****** and get zero response. We are still replacing items as we can afford to and are beyond distressed by the actions and negligence of this company.

  Business Response

  Date: 03/07/2023

  Good afternoon,

  We are sorry the move has been distressful to ******************************   A claim form was sent to her 6/8/22 and  9/15/22.   Her claim form was submitted to us dated 1/18/23.   

  The claim is in the hands of the insurance company and they have reached out to ******************************   The insurance company would like to send an inspector to exam the items on her claim but she has refused.   

  ***************************** has responded by saying she has repaired or replaced broken items and there is nothing to see of the missing items.    She has pictures but they are not accepted in lieu of an inspection, as photographs do not show the materials used in manufacturing of the items or if the damage is transit related or pre-existing.   Without *****************************' allowing us to inspect the damage, the claim will be denied.  A letter has been sent to ***************************** stating this and she has responded that we are trying to waive our responsibility. 

  ***************************** has the information to contact the inspectors and also the information of the insurance company.   We welcome her to contact both to work thru the claim.   If she has repaired or disposed of the items she is claiming as damaged I am unsure if there is anything that we can do.

  Thank you for your time.

  *************************

  Corporate Coordinator

  ************

   

    

  Customer Answer

  Date: 06/01/2023

  I am terribly sorry to have missed all of these notices.  They were in my spam folder.  In fact, the dispute I have with World Wide Moving in ********, ******** is not resolved
  to my satisfaction.  When *** came to inspect our home (9 months after the move) he was very sympathetic about what we had been through and I thought we were getting somewhere.  How wrong I was. ******'s cavalier attitude is appalling.  Nobody keeps broken things for nine months.  But most importantly, to completely dismiss the lack of professionalism of this move is beyond distressing.  It's as if no one actually read about the way we and our belongings were treated.  I respectfully ask that  this case be reopened and taken seriously.  I would love ****** to explain to me how it is okay for a moving company to show up at the end of the day, have the driver go to sleep, be grateful that the four adults on the receiving end of this  delivery for not going nuts (we even fed the crews on both sides) and then say "Well you signed for it."  Who does that?  How under those traumatic circumstance, completely created by the incompetence of WWM, could we have known what was or was not missing.  It was dark, we were beyond exhausted and we trusted these people to make their mistakes right.   This entire situation has hurt our health, mentally and physically.  I am more than happy to give WWM time to reassess their service, but I am not going away.  With sincere appreciation to the BBB for their help, ********************************* ************

  Customer Answer

  Date: 06/01/2023

  I am terribly sorry to have missed all of these notices.  They were in my spam folder.  In fact, the dispute I have with World Wide Moving in ********, ******** is not resolved
  to my satisfaction.  When *** came to inspect our home (9 months after the move) he was very sympathetic about what we had been through and I thought we were getting somewhere.  How wrong I was. ******'s cavalier attitude is appalling.  Nobody keeps broken things for nine months.  But most importantly, to completely dismiss the lack of professionalism of this move is beyond distressing.  It's as if no one actually read about the way we and our belongings were treated.  I respectfully ask that  this case be reopened and taken seriously.  I would love ****** to explain to me how it is okay for a moving company to show up at the end of the day, have the driver go to sleep, be grateful that the four adults on the receiving end of this  delivery for not going nuts (we even fed the crews on both sides) and then say "Well you signed for it."  Who does that?  How under those traumatic circumstance, completely created by the incompetence of WWM, could we have known what was or was not missing.  It was dark, we were beyond exhausted and we trusted these people to make their mistakes right.   This entire situation has hurt our health, mentally and physically.  I am more than happy to give WWM time to reassess their service, but I am not going away.  With sincere appreciation to the BBB for their help, ********************************* ************